I just called AT&T and told them to take the $18 "Activation fee" from my account. I simply said, i'm a long standing, on-time paying customer and I want this B.S. fee removed from my bill. The lady on the other line tried to give me some BS that all upgrade phones get this charge, blah, blah. I simply persisted with my argument, and she took it off as a "courtesy" and said that it would be a one time thing. I bring this up, because I have a co-worker thats used Sprint for ages and he calls them every time he wants an upgrade and tells them that he's been a customer with them since the beginning and he wants a new FREE phone! And they send him one! And a good free phone. He got a Centrino smart phone for free last time! In a struggling economy, I think all of us working stiffs need to stand up to these greedy cell phone companies and tell them hey, I'm a long standing customer and I won't be price gouged. You will take this "processing fee" off. Especially since i've been with AT&T since Cingular back in 99. And i just upgraded to the iPhone from an AT&T Razor. Customer loyalty is hard these days. They'd better realize it.