WD External Hard Drive Problems

Discussion in 'Mac Basics and Help' started by natoquick, Sep 14, 2009.

  1. natoquick macrumors newbie

    Joined:
    Sep 14, 2009
    #1
    Hi all,

    So I just upgraded to Snow Leopard a few days ago, but was then away for a couple days and just found a big problem with my external hard drive. It's a Western Digital My Book Studio Edition 500 GB drive. I have it connected via Firewire 400 to my iMac. I've owned the drive about 14 months.

    Now to the problem: My computer won't recognize the drive, and the power button will not turn off the hard drive. I tried restarting, then disconnecting everything and reconnecting, next I connected via USB, checked it with my roommate's computer and nothing recognized it.

    Some additional background: A couple months ago I was having issues where my computer would go to sleep, and then on restart I would get messages to the effect of improperly shutting down a peripheral, and the drive wouldn't be recognized. A quick restart of my external HD fixed it every time. But then that issue went away.

    I tried searching and didn't find anything.

    Thanks in advance!

    -Nathan
     
  2. BlueRevolution macrumors 603

    BlueRevolution

    Joined:
    Jul 26, 2004
    Location:
    Montreal, QC
    #2
    You can't use the drive's power button to turn it off? :confused:
     
  3. natoquick thread starter macrumors newbie

    Joined:
    Sep 14, 2009
  4. BlueRevolution macrumors 603

    BlueRevolution

    Joined:
    Jul 26, 2004
    Location:
    Montreal, QC
    #4
    Call WD. I think their drives have a 3-year warranty. That has nothing to do with your computer or OS.
     
  5. jdwashoe macrumors newbie

    Joined:
    Oct 30, 2009
    Location:
    California
    #5
    Try unplug and cool down period.

    I've noticed my WD's 400 FW externals also don't show, let alone mount, on a few times a year.

    I've a chain of 3 - 1/2 TB's + other FW connections. They stay on months at a time. But every few months one will just get too warm and the solution is to shutdown - pull it out of the chain,- let it sit 30 minutes unplugged to cool off.

    I can then add it to the back on the end of FW the chain after spin up.
    Symptoms are often a slow Blue ring or white bar flashing. Ring sets power button often unresponsive until after cool down.
     

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