I'm only going by a similar problem I had with my Samsung SSD which showed nothing as the auto start utill for mounting and password etc on the SSD was not functioningEven if a password were needed, wouldn't you still see information about the media in that USB tab?
And, you would also see the media, even if it wouldn't mount. OP said it was NTFS format, and Paragon NTFS would provide for the password access directly in Disk Utility, right? And, you would still see a volume there, too. OP has nothing.
I assumed that OP is much more interested in getting his data off the drive than anything else. Sending the drive back to WD will mean the loss of all his data on the drive.Have to disagree with the advice about opening it up and putting it in another case - especially if the Passport is still under warranty. WD will refuse to issue a RMA if you have tampered with the drive in any way. Of course if the drive is old and not under warranty, then you can try what was recommended in the previous post.
I can't format anything because my computer does not probably load the drive.OP wrote:
"The format is NTFS. Paragon NTFS for Mac does also not see the drive. I don't think it's the cable."
Do you use this drive ONLY with this, and other Macs?
OR... do you use it "cross platform"? (Macs and PC's)
IF you intend to use it "just with the Mac", the strongest advice I can give you is to format it "for a Mac". That is to say, HFS+ with journaling enabled.
If you're going to use it with PC's as well, you'd probably do better to format it as FAT32 (at least, I -think- that's the choice that Disk Utility offers).
The drive is still under warranty. Even when I installed the WD Manager it's say that I have to plug in a WD drive. But it is already plugged in. So not even the WD manager software can detect the drive.How do you initiate they WD ie do you run the small unlock/password utility to gain access when you plug it in ?
If so the utility could be corrupted or deleted and you need to DL from WD and run it direct from the laptop
Is this a late 2016 MBP and your using a dongle to get to USB-C port or a different cable ? as its just an added complicationI am currently traveling so I have only my MacBook Pro available and Bootcamp. The data on the drive are not so important as it's only Movies. So not a biggie if all is lost. I just want to safe the drive from complete dieing.