WD Passport Essential not mounting

[StijnHemel]

After reading hundreds of threads on WD Passport Essential problems I haven't found a solution yet so I hope someone here can.

I have partitioned the drive in to 2 sections, one of 400gb for Time Machine and one of 100gb for other usage.
After this I encrypted it with the WD software (I wish I had known this would give problems).
This set-up worked for me for a few years but all of a sudden it stopped functioning properly.

So this is what I've tried:
1. Connect the drive
2. open the unlocker and put in the password
3. Unlocker accepts the password and the virtual drive unmounts itself (as normal)
4. Disk utility doesn't recognise a drive nor does system profiler.
5. The time machine partition shows up but I can't go any further than the first map and that one is 0 kb although the partition shows 300gb being used.


After filling in the password the partitions show up for a few seconds in disk utility grayed out and I can't click on it.
System profiler does recognise the drive until I put in the password.

As the drive contains my back-ups I'm desperate to get the files on it back.
Thank you to anyone who tries to help!

 

[eduardrw]

Try to uninstall the WD software and the reinstall it.

Otherwise I suggest to boot into your recovery partition. From there go to Disk Utility and run a repair disk. See if that helps.

For the future: I have uninstalled WD software and run without it as a normal disk. For encryption I use either Time machine or I create an encrypted disk image on the disk and then mount it.
http://support.apple.com/kb/ht1578

Oh - and as always : one backup is no backup! have at least 3 backups on two different medias and in two locations!