WD Passport Essential not mounting

Discussion in 'Mac Accessories' started by StijnHemel, Aug 14, 2014.

  1. StijnHemel macrumors newbie

    Aug 14, 2014
    After reading hundreds of threads on WD Passport Essential problems I haven't found a solution yet so I hope someone here can.

    I have partitioned the drive in to 2 sections, one of 400gb for Time Machine and one of 100gb for other usage.
    After this I encrypted it with the WD software (I wish I had known this would give problems).
    This set-up worked for me for a few years but all of a sudden it stopped functioning properly.

    So this is what I've tried:
    1. Connect the drive
    2. open the unlocker and put in the password
    3. Unlocker accepts the password and the virtual drive unmounts itself (as normal)
    4. Disk utility doesn't recognise a drive nor does system profiler.
    5. The time machine partition shows up but I can't go any further than the first map and that one is 0 kb although the partition shows 300gb being used.

    After filling in the password the partitions show up for a few seconds in disk utility grayed out and I can't click on it.
    System profiler does recognise the drive until I put in the password.

    As the drive contains my back-ups I'm desperate to get the files on it back.
    Thank you to anyone who tries to help!

  2. eduardrw, Aug 15, 2014
    Last edited: Aug 15, 2014

    eduardrw macrumors 6502

    May 20, 2013
    Try to uninstall the WD software and the reinstall it.

    Otherwise I suggest to boot into your recovery partition. From there go to Disk Utility and run a repair disk. See if that helps.

    For the future: I have uninstalled WD software and run without it as a normal disk. For encryption I use either Time machine or I create an encrypted disk image on the disk and then mount it.

    Oh - and as always : one backup is no backup! have at least 3 backups on two different medias and in two locations!

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