We could not locate an order...

[and.sleepless]

"We could not locate an order with the information you have entered below, please try again. "

Okay, what does this mean since I did order a 16gb Ipad on the 11th

 

[poloponies]

"We could not locate an order with the information you have entered below, please try again. "

Okay, what does this mean since I did order a 16gb Ipad on the 11th

And you of course have an email confirmation with an order number?

 

[and.sleepless]

And you of course have an email confirmation with an order number?

Of course I do. I did say I ordered one.

 

[poloponies]

Of course I do. I did say I ordered one.

Saying "I ordered one" doesn't necessarily say "I have an email and confirmation number." So there is either a glitch in the online confirmation system or some other problem (duh). In either case you'll likely get a better response calling Apple Customer Service.