I got a defective refurb iMac last week from apple.com. I called applecare, and was offered an exchange or refund. I accepted the exchange ... but after thinking about it for a day, decided I really don't want an exchange, I want my money back. So since the defective computer doesn't even go back out to apple until it gets picked up tomorrow, I figured I might still have time to call applecare back and go the other way. The lady says no. They do refunds under no circumstances. I said, well, I was offered one when I called two days ago. She said "your claim isn't true. apple doesn't give refunds." She wasn't very friendly (which is never the case when I call apple for anything), and refused to even talk it out, it was just no. So ... I really was offered a refund. A full refund! The iMac has a bunch wrong with it and it was my fault for not taking the offer that moment, but now I'm just irritated that the lady more or less thought I was bsing her. Has anyone gotten a refund on a defective product purchased at apple.com before? Was the first person I spoke with just wrong for offering it?