"We found an iPhone order for this phone number." Does this message ever go away???

[PhaserFuzz]

Okay, I posted about this in another thread.. but I'm curious. I ordered an iPhone 6 online and picked it up at the Apple Store on 9/20. I later returned the iPhone 6 at the Apple Store on 10/4 with intentions to buy an iPhone 6 Plus.

I am wanting to be on a 2 year contract. I verified with AT&T and my eligibility was reset as soon as I returned the phone. Now when I go to order the iPhone 6 Plus on Apple's site, I get the message.

There's an existing order for the phone number you provided. You can only have one upgrade order per phone number at a time.
You'll be able to place additional iPhone orders once you receive and activate this iPhone.

I've asked Apple and all they say is that it takes 3-5 days for this message to go away. However, I think they're mistaken because it doesn't seem like it has anything to do with eligibility. The message should've went away as soon as I got my iPhone 6 and activated it, correct? If I wasn't eligible, it would just list the full price instead of subsidized. It wouldn't just block me from buying a phone altogether.

My question is, has this message ever went away for anyone here? If so, how long did it take and were you able to order a phone again? I am planning on calling Apple one more time, and I just want to make sure that it hasn't reset for anyone else. After reading numerous posts on here, I don't believe anyone has been able to successfully solve this issue? Also, I've heard that I could walk into an Apple Store and buy one no problem. But without the ability to reserve one (because of this error), the chances of getting a Plus are slim to none.

I am able to order it on AT&T's site no problem, but the wait is much longer than Apple. Thanks for any help!

 

[Doublemint]

I still have this error message.. I had to cancel my preorder at the store since I want to pay full price instead of using my early upgrade with AT&T.

You are probably right that it doesn't have anything to do with eligibility and more like a bug in Apple's system because through AT&T my eligibility was reset the day I canceled my pre order.

 

[PhaserFuzz]

Well that's no good

 

[jnj967]

Was in the same boat. Message never went away. I reserved a Plus using Personal Pickup by opening a new/account with verizon. Then got to the store, the manager canceled that order, then sold me the same phone. Process took like 10 mins. We worth the little hassle since I was able to reserve a plus

 

[PhaserFuzz]

That's actually a good idea. Did they give you any trouble canceling and then re buying the same phone? Knowing my luck, I'd do that and it wouldn't work.

 

[epphllps]

I returned my 6 to regain upgrade eligibility and I'm going to order a + with my upgrade pricing so I'm keeping up with these posts. I can't pick it up in store bc I can't insert my current sim that has my Verizon unlimited data plan. I hope they fix this "bug" bc there really isn't an excuse for it to still be a problem at this point. I'm going to be relocating to a place with no access to an Apple Store and will be disappointed if I can't order online when I should have the ability to.

 

[sleepyking]

I have also had this issue and with no luck.
I finally went to the Apple Store on Saturday and was able to purchase a phone with no issues.

This seems to be the only solution if you want to purchase directly from Apple. Otherwise you should be able to go through your carrier

 

[epphllps]

Has anyone ordered by phone using an upgrade? Maybe this would work instead of the site for us who are affected by the "bug".