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DBZmusicboy01

macrumors 6502a
Original poster
Sep 30, 2011
920
346
I received an email that my order will be hold a week or cancelled if I don’t call them?
I am so confused. Has this happened to anyone else?
 

ipoddin

macrumors 65816
Jan 6, 2004
1,021
78
Los Angeles
I received an email that my order will be hold a week or cancelled if I don’t call them?
I am so confused. Has this happened to anyone else?
Yes, it's likely fraud protection from your bank. Happened to me today. Called Chase. Chase said since it was such a large amount and I have never ordered directly from apple.com before, they blocked it. Cleared it up, 5 minutes later I went back to my order and reverified it, and went through. All good.
 

DBZmusicboy01

macrumors 6502a
Original poster
Sep 30, 2011
920
346
Yes, it's likely fraud protection from your bank. Happened to me today. Called Chase. Chase said since it was such a large amount and I have never ordered directly from apple.com before, they blocked it. Cleared it up, 5 minutes later I went back to my order and reverified it, and went through. All good.
I called chase and I comfirmed... what's the next step ? a apple lady in texas called me and she said she would speak to the bank before the bank called me. So after I talked to the bank. How long will I have to wait to know if the order went threw?
 

ipoddin

macrumors 65816
Jan 6, 2004
1,021
78
Los Angeles
I called chase and I comfirmed... what's the next step ? a apple lady in texas called me and she said she would speak to the bank before the bank called me. So after I talked to the bank. How long will I have to wait to know if the order went threw?
You have to go back to your order status. Who did you order though? I ordered from Apple.com. There was an error there that said they had a problem authorizing payment with an option to verify again. Just went back and reverified on the order status page a few minutes after speaking with chase.