Webroot Removal Nightmare

[Laisha]

My husband bought a MacBook Pro from Best Buy a few months ago. A free 6-month Webroot program came with it.

Today, I got notice that Webroot/Geek Squad charged us -- automatically -- $52.something for renewal.

We did not want renewal. The nag screen which comes up repeatedly all day long does not give us a way to say no.

Apparently just clicking on the X at the top left does nothing so we got fraudulently charged. But he couldn't tell me how to get rid of it.

I talked to some GeekSquad guy in India who is refunding the money but we can't get rid of Webroot because the Mac says it's open.

When I close it in Activity Monitor because it pops right back up, like a virus.

I am far too old to waste the amount of time trying to fix this problem.

How do we remove this virus-acting thing?

 

[gsahli]

Follow their instructions:
https://community.webroot.com/t5/We...-webroot-to-uninstall-from-my-mac/td-p/167953

 

[Taz Mangus]

See if this helps: https://community.webroot.com/t5/We...all-Webroot-SA-AV-on-Mac-Fully/m-p/12556#M424.

EDIT: Looks like gsahli beat me to it.

 

[UL2RA]

Geek Squad is the bane of the tech industry. They're so awful. Hope you get it sorted.

 

[Laisha]

The SE results showed the thread at the top, but I thought, "Why would I go to a forum run by thieves who are virus merchants for help?

Thank you. It did the trick!
[doublepost=1497468203][/doublepost]

Geek Squad is the bane of the tech industry. They're so awful. Hope you get it sorted.

Agreed!

When I was trying to sort out the money part, I spoke to a Geek who was a particular jerk, and I said, "Why on earth would I pay MONEY to a band of gypsies who are not even in the same country as I am? Particularly when I have a Mac?" He hung up. LOL

I got it sorted out monetarily and the link mentioned twice here got us through the removal process more easily than I could have imagined.
[doublepost=1497468276][/doublepost]Aside: Didn't there used to be a button here for denoting that a reply was the correct answer? Or am I just old and confused? Again.

 

[UL2RA]

When I was trying to sort out the money part, I spoke to a Geek who was a particular jerk, and I said, "Why on earth would I pay MONEY to a band of gypsies who are not even in the same country as I am? Particularly when I have a Mac?" He hung up. LOL

Lol.

Aside: Didn't there used to be a button here for denoting that a reply was the correct answer? Or am I just old and confused? Again.

No idea. Probably the latter.