Webroot Removal Nightmare

Discussion in 'macOS Sierra (10.12)' started by Laisha, Jun 14, 2017.

  1. Laisha macrumors regular


    My husband bought a MacBook Pro from Best Buy a few months ago. A free 6-month Webroot program came with it.

    Today, I got notice that Webroot/Geek Squad charged us -- automatically -- $52.something for renewal.

    We did not want renewal. The nag screen which comes up repeatedly all day long does not give us a way to say no.

    Apparently just clicking on the X at the top left does nothing so we got fraudulently charged. But he couldn't tell me how to get rid of it.

    I talked to some GeekSquad guy in India who is refunding the money but we can't get rid of Webroot because the Mac says it's open.

    When I close it in Activity Monitor because it pops right back up, like a virus.

    I am far too old to waste the amount of time trying to fix this problem.

    How do we remove this virus-acting thing?
  2. UL2RA Suspended

    May 7, 2017
    Geek Squad is the bane of the tech industry. They're so awful. Hope you get it sorted.
  3. Laisha thread starter macrumors regular


    The SE results showed the thread at the top, but I thought, "Why would I go to a forum run by thieves who are virus merchants for help? :)

    Thank you. It did the trick!
    --- Post Merged, Jun 14, 2017 ---

    When I was trying to sort out the money part, I spoke to a Geek who was a particular jerk, and I said, "Why on earth would I pay MONEY to a band of gypsies who are not even in the same country as I am? Particularly when I have a Mac?" He hung up. LOL

    I got it sorted out monetarily and the link mentioned twice here got us through the removal process more easily than I could have imagined.
    --- Post Merged, Jun 14, 2017 ---
    Aside: Didn't there used to be a button here for denoting that a reply was the correct answer? Or am I just old and confused? Again.
  4. UL2RA Suspended

    May 7, 2017

    No idea. Probably the latter.

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