Webroot Removal Nightmare

Discussion in 'macOS Sierra (10.12)' started by Laisha, Jun 14, 2017.

  1. Laisha macrumors member

    Laisha

    #1
    My husband bought a MacBook Pro from Best Buy a few months ago. A free 6-month Webroot program came with it.

    Today, I got notice that Webroot/Geek Squad charged us -- automatically -- $52.something for renewal.

    We did not want renewal. The nag screen which comes up repeatedly all day long does not give us a way to say no.

    Apparently just clicking on the X at the top left does nothing so we got fraudulently charged. But he couldn't tell me how to get rid of it.

    I talked to some GeekSquad guy in India who is refunding the money but we can't get rid of Webroot because the Mac says it's open.

    When I close it in Activity Monitor because it pops right back up, like a virus.

    I am far too old to waste the amount of time trying to fix this problem.

    How do we remove this virus-acting thing?
     
  2. UL2RA macrumors 6502a

    UL2RA

    Joined:
    May 7, 2017
    #4
    Geek Squad is the bane of the tech industry. They're so awful. Hope you get it sorted.
     
  3. Laisha thread starter macrumors member

    Laisha

    #5
    The SE results showed the thread at the top, but I thought, "Why would I go to a forum run by thieves who are virus merchants for help? :)

    Thank you. It did the trick!
    --- Post Merged, Jun 14, 2017 ---
    Agreed!

    When I was trying to sort out the money part, I spoke to a Geek who was a particular jerk, and I said, "Why on earth would I pay MONEY to a band of gypsies who are not even in the same country as I am? Particularly when I have a Mac?" He hung up. LOL

    I got it sorted out monetarily and the link mentioned twice here got us through the removal process more easily than I could have imagined.
    --- Post Merged, Jun 14, 2017 ---
    Aside: Didn't there used to be a button here for denoting that a reply was the correct answer? Or am I just old and confused? Again.
     
  4. UL2RA macrumors 6502a

    UL2RA

    Joined:
    May 7, 2017
    #6
    Lol.

    No idea. Probably the latter.
     

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