OK, i'm not sure if this is even the place to ask about this - but it's worth a shot due to the numbers of people here.
Aside from the fiasco this Pharmacy Switch has been on the personal level, today I discovered that they aren't "Mac friendly".
As in, with 2 rows of links - only the top row does anything - which means i can't check on prescriptions (that they LOOSE). Once i got that issue having a trouble ticket created, i had the lady send me to their Tech Support. The crappy thing is they make it impossible to do anything over the phone - they want you on the web.
I'd already told the guy at BC Tech Support that they were going to tell me to "buy a PC". He laughed and said - i hear the opposite, my brother is the Manager of the Anchorage Apple Store
SOOO, sure enough - they try to tell me to use IE. I said, um, no, it's not installed on my computer. AND, they say you need version 6 of it, and I know the Mac version isn't there (at that time I didn't realize it had been totally axed). He puts me on hold - wants to know what other browser i have to try. Well, i tell him i could TRY Firefox - but it has some issues (really, it needs to work in SAFARI), he doesn't even want me to try FF.
Did I reboot the computer? NO, it's a fresh boot - came home, no prescription on porch, started this mess by turning on the computer.
More crappy hold music... I meanwhile find the statement on the MS site about IE being pulled and not being downloadable - and they say to use the BETTER product Safari
So, I read that to him - silence. He wants to know if i want to live with it or create a ticket. Ticket please.
So apparently someone is going to call me in 3-4 days on the issue. But I was curious if anyone elses BC/BS companies (it's 10 Blues that own it - so i imagine 10 states) are using PrimeMail and if you have tried it from your Mac.
I think i'll be a B*&^% about it until they make it work.
Aside from the fiasco this Pharmacy Switch has been on the personal level, today I discovered that they aren't "Mac friendly".
As in, with 2 rows of links - only the top row does anything - which means i can't check on prescriptions (that they LOOSE). Once i got that issue having a trouble ticket created, i had the lady send me to their Tech Support. The crappy thing is they make it impossible to do anything over the phone - they want you on the web.
I'd already told the guy at BC Tech Support that they were going to tell me to "buy a PC". He laughed and said - i hear the opposite, my brother is the Manager of the Anchorage Apple Store
SOOO, sure enough - they try to tell me to use IE. I said, um, no, it's not installed on my computer. AND, they say you need version 6 of it, and I know the Mac version isn't there (at that time I didn't realize it had been totally axed). He puts me on hold - wants to know what other browser i have to try. Well, i tell him i could TRY Firefox - but it has some issues (really, it needs to work in SAFARI), he doesn't even want me to try FF.
Did I reboot the computer? NO, it's a fresh boot - came home, no prescription on porch, started this mess by turning on the computer.
More crappy hold music... I meanwhile find the statement on the MS site about IE being pulled and not being downloadable - and they say to use the BETTER product Safari
So, I read that to him - silence. He wants to know if i want to live with it or create a ticket. Ticket please.
So apparently someone is going to call me in 3-4 days on the issue. But I was curious if anyone elses BC/BS companies (it's 10 Blues that own it - so i imagine 10 states) are using PrimeMail and if you have tried it from your Mac.
I think i'll be a B*&^% about it until they make it work.
