WEBUYANYPHONE.COM -- a warning

Discussion in 'iPhone' started by profmatt, Mar 31, 2017.

  1. profmatt macrumors 65816

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #1
    THIS IS A WARNING TO PEOPLE WHO ARE LOOKING TO SELL THEIR PHONE OR TABLET ON WEBUYANYPHONE.COM IN THE UK

    I sent these people an iPhone and an iPad. They received both on Thursday 23rd March. Despite the iPhone being in flawless condition, they claimed it was "good" rather than "excellent" and dropped the offer price. To avoid the stress of getting my phone back and having to find another way of selling it I accepted the lower price.

    They confirmed payment would be received on Friday 24th. It was not. Nor on Monday 27th. On Tuesday 28th I tried calling. The line was engaged. I had to redial 40 times before I got through, then waited 10 minutes on hold. The person I spoke to said he would sort it out and I would get paid that day.

    I was not paid. So I called on Wednesday 29th. This time it took 80 redials to get through. I spoke to the same person, who again assured me I would be paid that day.

    I was again not paid. So I called today, Friday 31st. Got through first time and was met with the same "I'll sort it out, I promise" spiel. I have zero confidence I'll ever see the money. I'm filing a report with Trading Standards and looking at what other options I can take.

    As to my iPad -- they've confirmed receipt but haven't even tested it yet and can't give me any time-frame for when this might happen.

    I was taken in by the content of their website which promised top-prices and speedy payment. I now see that I was naive -- it was all too good to be true.

    Don't make my mistake. Find a trustworthy, reliable company to do business with (I've used O2 recycle in the past with no problems) or sell it yourself on eBay.

    I've noticed there has been a slew of negative reviews of this company on TrustPilot in the last few days and the company has taken down its reviews page. You have to wonder what's going on.

    Don't take the risk. I wish I hadn't done so.
     
  2. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    I do not think you have to wonder too long about what is going on, they are scamming people.

    Sorry you got involved with these people.
     
  3. Shanghaichica macrumors 603

    Shanghaichica

    Joined:
    Apr 8, 2013
    Location:
    UK
    #3
    Can ask then to send the items back to you using a tracked service like Royal Mail special delivery or DPD.
     
  4. OriginalAppleGuy macrumors 6502

    OriginalAppleGuy

    Joined:
    Sep 25, 2016
    Location:
    Virginia
    #4
    Not being sure of the laws in the UK but can you contact them again (I know) and demand they return the phone and iPad next day or you will report the devices stolen and sue them? Be sure to take screen shots of everything on their web site they did not hold up to.
     
  5. profmatt thread starter macrumors 65816

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #5
    At this point I simply don't trust they'll do anything they say they'll do.

    My guess is that this is either a company that's going under, or it's become the victim of its own success and can't handle all the business it's getting.

    I used them for two reasons. First, they offered the highest price. Second, they promised speedier payment than their competitors.

    I usually like to think I'm web savvy and not likely to be scammed. I guess I was wrong.
     
  6. wba1990 macrumors member

    wba1990

    Joined:
    Oct 1, 2015
    Location:
    Birmingham, England
    #6
    Wish I'd read this a few days ago, sent my phone to them on Wednesday, I'm already dubious as they advertise you get the money the same day they get the device, they got it yesterday and I've had nothing back no money or even an email confirming they have my phone
     
  7. Shanghaichica macrumors 603

    Shanghaichica

    Joined:
    Apr 8, 2013
    Location:
    UK
    #7
    Did you use a tracked delivery service to send the items?

    I think you have a few options:

    1) Try and get them to pay you what they owe. However given that they are dragging their heels in it's unlikely that they will or will try and pay less than what you've agreed.

    2) Demand that they return your items via a tracked delivery service

    3) Threaten to take them to the small claims court and be prepared to do so if they don't comply. Save all correspondence and of course your proof of delivery.
     
  8. profmatt thread starter macrumors 65816

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #8
    I'm sorry to hear that. Do post again if you do get paid.

    It's possible I've just been unlucky for some reason. But when I saw all the posts on TrustPilot I started getting very nervous.
    --- Post Merged, Mar 31, 2017 ---
    I've looked into the small claims court option. There are steps you have to take first before you can use it. I'm going to wait till Monday to see if my most recent complaint is actioned.

    I'm also contacting Trading Standards in the hope that other people won't get ripped off.
     
  9. chriscl macrumors 6502

    chriscl

    Joined:
    Jan 4, 2008
    Location:
    Stuttgart, Germany
    #9
    Probably a bit "after the horse has bolted", but in the UK, I have had excellent service from Mazuma Mobile (https://www.mazumamobile.com) with recycling my old iOS devices.

    I've sent them four iPhones and an iPad, service has been nothing short of excellent, and the promised monies, without issue, have been sent straight to my bank within a couple of days.

    Very fair prices too.
     
  10. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #10
    Just send them a "letter before action" (make sure it's clear that's what it is), stating that you want full payment of the original amount quoted or return of the devices in the original condition they were in within 14 days, or you'll proceed to file a claim in small claims court against them. If you send the letter today it'll get there Monday.

    Send it via recorded delivery, and make sure you keep the receipt.

    For most companies, that's normally enough.

    This is their company info (and registered address): https://beta.companieshouse.gov.uk/company/08321525

    Once it's done, might be worth reporting them to companies house. Their "accountants" are based at the same residential address as them - which stinks of fraudulent activity!
     
  11. snow755 macrumors 6502a

    snow755

    Joined:
    Sep 12, 2012
    #11
    next time i would sell on ebay or swappa
     
  12. MistrSynistr macrumors 6502a

    Joined:
    May 15, 2014
    #12
    Absolutely NONE of these places will offer you "excellent condition" quotes, lol. If they do, it was probably a mistake on their end.

    Also, I HAVE used sites like this in the past, MACMEANOFFER.com is legit and has ALWAYS paid their quoted price to me. I have sold them a 2012 Mac mini, 2013 iMac 27" and a few iPads and will be using them again when I exchange my 2015 iMac and iPad Mini4.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    Pretty much, or they're waiting to sell it in order to pay you.
    Like many of those online buy back programs they promise you one price and then give you another once they receive your item. Usual Bait and switch approach.
    And then if you dont accept their lower price good luck getting it back and chasing them around. Once they have your device they got you and the game starts.
     
  14. Dominican macrumors 6502

    Joined:
    Nov 23, 2013
    #14
    for selling only used swappa ebay amazon rest most scam money,
     
  15. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    Swappa over EBay any day. eBay is loaded fraud, especially with iPhones. Swappa likely has less fraudulent activity with primarily a core group of people purchasing tech. I have had great experiences with Swappa.
     
  16. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #16
    Quit using eBay and everything goes through Craig's List. Does not cost a cent, you just got to cull out the tire kickers and sell for cash! Do not sell my older cell phones but have sold a few iPads.
     
  17. Pez555 macrumors 68000

    Pez555

    Joined:
    Apr 18, 2010
    #17
    ebay is just as bad, avoid like the plague.

    sold my 6S for £400 with mazuma after the 7 was released. easy
     
  18. jhearty99 macrumors 6502

    jhearty99

    Joined:
    Sep 17, 2012
    Location:
    Long Island, NY
    #18
    Ive sold multiple iPhones on eBay with no issues. However, I decided to sell on Swappa this year before my luck ran out lol

    I also do Craigslist or use the Let Go app and just sell for cash in person. Just takes extra effort dealing with people.
     
  19. wba1990 macrumors member

    wba1990

    Joined:
    Oct 1, 2015
    Location:
    Birmingham, England
    #19
    Out of curiosity mate what do it says when you log in and check your trade in and then status?
     
  20. profmatt thread starter macrumors 65816

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #20
    UPDATE
    I have now received full payment. It took nearly two weeks and four phone calls. Not as advertised.
    --- Post Merged, Apr 3, 2017 ---
    It kept saying "Awaiting payment".
     
  21. Sketchr macrumors 6502a

    Joined:
    Jun 15, 2009
    #21
    I've used Gazelle and was quoted excellent offer prices. Once tested they accepted and paid the excellent condition quote.
     
  22. wxman2003 Suspended

    Joined:
    Apr 12, 2011
    #22
    Buybackworld also offers decent payback. I was offered $100 more than what gazelle offered for my 7. In fact, their average condition offer was $60 more than gazelle's excellent condition offer.
     
  23. wba1990 macrumors member

    wba1990

    Joined:
    Oct 1, 2015
    Location:
    Birmingham, England
    #23
    Thats great news mate

    I emailed them today so will see what their response is!
     
  24. profmatt thread starter macrumors 65816

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #24
    Not the way to go: they apparently ignore e-mails. You need to call them. Also, I trashed them on TrustPilot. They seem to monitor that all the time and respond when people post there. Make sure you include your real name or your order number.
     
  25. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #25
    Read the reviews on trust pilot, the positive ones are extremely fake.

    Laughable fake, spelling errors, incomplete sentences on every single one. No photos, only 1 review per account. Hope that company shuts down.
     

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