weird 554 e-mail problem

Discussion in 'Mac Basics and Help' started by merichmond, Mar 23, 2008.

  1. merichmond macrumors newbie

    Mar 23, 2008
    One of my e-mail addresses is suddenly (the last few days) unable to receive e-mail. When I send to it, I get this bounce message:

    Original-Recipient: RFC822;<>
    Final-Recipient: RFC822; <>
    Action: failed
    Status: 5.3.0
    Remote-MTA: dns; (
    Diagnostic-Code: smtp; 554 delivery error: dd This user doesn't have a account ( [0] -
    X-Actual-Recipient: RFC822; <>

    The address is the one I'm sending to. The yahoo address is a mystery - never heard of it. If I were on a PC, this would look like a virus. (BTW, it's a MBP running 10.5.2)

    My ISP (Charter) seems to be clueless. They tell me my IP is blocked, and I can't send or receive - however, I can SEND just fine. They told me to reset my password, which I did - no luck. They keep referring me to someone else, where I either get cut off mid-conversation or just get the same automatic advice.

    Any help would be GREATLY appreciated. Thanks in advance.
  2. merichmond thread starter macrumors newbie

    Mar 23, 2008
    problem resolved

    I finally found someone at Charter who knew what was going on. Someone had hacked into the account through webmail. It's fixed now.


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