Weird Apple Mail problem

[Apple!Fre@k]

Hey guys, got a bit of a mystery issue I've never seen before and thought perhaps someone here has experienced it and would know what's going on.

Every time my dad sends an e-mail in Apple Mail using his company e-mail address, the e-mail shows up in the recipient's inbox with none of the previous messages from that e-mail thread. Instead, it appears as a new e-mail BUT with a basic text doc attachment that HAS all of the previous messages inside of it.

Does anyone have a clue why Apple Mail is taking the past messages from an e-mail and converting it into an attachment when it sends? The attachment is always named something like ATT00001.c -- see attached screenshot of it.

Anyone have any ideas how to fix it?

 

[Macman45]

I can't open your screenshot, but is the attachment you mention in mime format by any chance?

It's possible that read receipts are to blame for this, but without seeing a shot it's hard to tell.

 

[Apple!Fre@k]

I can't open your screenshot, but is the attachment you mention in mime format by any chance?

It's possible that read receipts are to blame for this, but without seeing a shot it's hard to tell.

Hey Macman,

here it is: http://cl.ly/2i433O320x0B061j3W2j

 

[haggisman]

Hey Macman,

here it is: http://cl.ly/2i433O320x0B061j3W2j

Still can't open it - all you posted was a .jpg image of the attachment. Try saving the attachment to your desktop, then opening it with Textview and looking at the content. It's possible the mime boundaries are getting messed up somewhere (MS Outlook was notorious for this).

Scotty

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Still can't open it - all you posted was a .jpg image of the attachment. Try saving the attachment to your desktop, then opening it with Textview and looking at the content. It's possible the mime boundaries are getting messed up somewhere (MS Outlook was notorious for this).

Scotty

And I don't know if this is related in any way, shape or form to your question, but there was a separate thread from a couple years back asking why the attachment extension was always getting bunged up

https://discussions.apple.com/thread/1409364?start=15&tstart=0

Scotty

 

[Apple!Fre@k]

Still can't open it - all you posted was a .jpg image of the attachment. Try saving the attachment to your desktop, then opening it with Textview and looking at the content. It's possible the mime boundaries are getting messed up somewhere (MS Outlook was notorious for this).

Scotty

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And I don't know if this is related in any way, shape or form to your question, but there was a separate thread from a couple years back asking why the attachment extension was always getting bunged up

https://discussions.apple.com/thread/1409364?start=15&tstart=0

Scotty

Here's what it looks like when you open it (I ended out the private content). He's using Apple Mail to send, not Outlook.

Any ideas?

 

[seamuskrat]

I have seen this with old mail servers. What ISP is your email? What mail service/software does the company use?

For example, AOL used to be horrible about working with mixes of HTML and non-HTML mails messages.

Things to check now - Is mail set to send and receive HTML mail on both machines. It is likely that one or both are converting on the fly and that is where the file originates.

 

[Apple!Fre@k]

I have seen this with old mail servers. What ISP is your email? What mail service/software does the company use?

For example, AOL used to be horrible about working with mixes of HTML and non-HTML mails messages.

Things to check now - Is mail set to send and receive HTML mail on both machines. It is likely that one or both are converting on the fly and that is where the file originates.

His company uses exchange 2010 ISP. But all of the other employees in the company use it, too and it only happens to my Dad and none of the other 50 employees report problems.

Not sure how you get the customers he talks to to check their machines and make sure they are setup to send and receive HTML mail. I know for a fact my e-mail does though and it comes through to me all wonky from him.

 

[Apple!Fre@k]

Is this lost in the dark?