hi guys. just got a new 2.53 ghz macbook pro for christmas. since then, nothing has been a problem until tonight - no physical "abuse" has occurred to the machine so im not sure why all of this is happening
this is how it started:
- i was downstairs so i shut my mbp lid to bring it with me upstairs - i didnt put it on sleep mode or anything
-when i was ready to use it upstairs, i opened the lid and pressed a key expecting the screen to awaken as usual ... it didn't - it remained black.
-not knowing what to do, i took the battery out because not even the power button was getting a response out of it
-when i went to put it back on (power cable plugged in too btw) the screen remained grey/bluish the screen in which the apple would appear. i again removed the battery because nothing was giving me a reaction
-this time my mbp froze on my home screen
-i repeated the same battery step
-now, this time my mbp loaded back to my home screen but it was saying an airport card wasnt installed aka my router wasnt being recognized
-i went on my iphone and found a support site that said to hold down cmd opt p and r while pressing the button until i heard 3 dongs etc and the process worked im back on the internet
i am currently using my mbp with the battery cover and power cable unattached - it seems that whenever each of these are on/connected, the computer freezes
im sorry this is so long but does anyone know a logical explanation for what is happening? im getting really distressed because my parents spent so much money on this for it to be having problems already
any input would be GREATLY appreciated!! thank you so much
this is how it started:
- i was downstairs so i shut my mbp lid to bring it with me upstairs - i didnt put it on sleep mode or anything
-when i was ready to use it upstairs, i opened the lid and pressed a key expecting the screen to awaken as usual ... it didn't - it remained black.
-not knowing what to do, i took the battery out because not even the power button was getting a response out of it
-when i went to put it back on (power cable plugged in too btw) the screen remained grey/bluish the screen in which the apple would appear. i again removed the battery because nothing was giving me a reaction
-this time my mbp froze on my home screen
-i repeated the same battery step
-now, this time my mbp loaded back to my home screen but it was saying an airport card wasnt installed aka my router wasnt being recognized
-i went on my iphone and found a support site that said to hold down cmd opt p and r while pressing the button until i heard 3 dongs etc and the process worked im back on the internet
i am currently using my mbp with the battery cover and power cable unattached - it seems that whenever each of these are on/connected, the computer freezes
im sorry this is so long but does anyone know a logical explanation for what is happening? im getting really distressed because my parents spent so much money on this for it to be having problems already