hi guys. just got a new 2.53 ghz macbook pro for christmas. since then, nothing has been a problem until tonight - no physical "abuse" has occurred to the machine so im not sure why all of this is happening
this is how it started:
- i was downstairs so i shut my mbp lid to bring it with me upstairs - i didnt put it on sleep mode or anything
-when i was ready to use it upstairs, i opened the lid and pressed a key expecting the screen to awaken as usual ... it didn't - it remained black.
-not knowing what to do, i took the battery out because not even the power button was getting a response out of it
-when i went to put it back on (power cable plugged in too btw) the screen remained grey/bluish the screen in which the apple would appear. i again removed the battery because nothing was giving me a reaction
-this time my mbp froze on my home screen
-i repeated the same battery step
-now, this time my mbp loaded back to my home screen but it was saying an airport card wasnt installed aka my router wasnt being recognized
-i went on my iphone and found a support site that said to hold down cmd opt p and r while pressing the button until i heard 3 dongs etc and the process worked im back on the internet
i am currently using my mbp with the battery cover and power cable unattached - it seems that whenever each of these are on/connected, the computer freezes
im sorry this is so long but does anyone know a logical explanation for what is happening? im getting really distressed because my parents spent so much money on this for it to be having problems already 🙁 any input would be GREATLY appreciated!! thank you so much
this is how it started:
- i was downstairs so i shut my mbp lid to bring it with me upstairs - i didnt put it on sleep mode or anything
-when i was ready to use it upstairs, i opened the lid and pressed a key expecting the screen to awaken as usual ... it didn't - it remained black.
-not knowing what to do, i took the battery out because not even the power button was getting a response out of it
-when i went to put it back on (power cable plugged in too btw) the screen remained grey/bluish the screen in which the apple would appear. i again removed the battery because nothing was giving me a reaction
-this time my mbp froze on my home screen
-i repeated the same battery step
-now, this time my mbp loaded back to my home screen but it was saying an airport card wasnt installed aka my router wasnt being recognized
-i went on my iphone and found a support site that said to hold down cmd opt p and r while pressing the button until i heard 3 dongs etc and the process worked im back on the internet
i am currently using my mbp with the battery cover and power cable unattached - it seems that whenever each of these are on/connected, the computer freezes
im sorry this is so long but does anyone know a logical explanation for what is happening? im getting really distressed because my parents spent so much money on this for it to be having problems already 🙁 any input would be GREATLY appreciated!! thank you so much