UPS is delivering my iphone 14 pro later today which i was going to add as a new line to my account. I called AT&T and the customer service agent asked me for the tracking number for the phone which I thought was odd, I gave it to him and he told me that he would create a new line for me now and then temporarily add that line to one of my pre-existing phones, then call me back later tonight to switch the line to my new phone. I told him I would just call back when the phone arrived, he said OK and then he told me he would call me back tonight to set up the new line, I told him to call me back at 8PM Pacific time and he said that would be OK. The whole call struck me as kind of odd, I guess it seems like good customer service if he does call tonight, but it just struck me as odd.
I guess my question is, is this normal? Something about it seemed odd.
I guess my question is, is this normal? Something about it seemed odd.
