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iPhone 14 Pro Weird Halo/Glow when standing facing sunlight

M

mbaran

macrumors regular
Original poster
Jun 10, 2008
139
15
I'd be curious to know if anyone else has seen this issue. I've already initiated my return, as the Genius Bar employee saw the issue but refused to swap it due to

A. it passing the software tests (no ****)
B. it being 13 days old

Basically, when outside standing facing the sun you get a weird halo glare coming into the screen from what I assume is the top edge of my glass not being flush with the band. This occurs with the phone on or off.

Photos:
notice the curved in whispy white light bowing in around the time?
1664664141832.png

You can also see it here from the video I took in my apple store (there just happened to be some sunlight coming into the store, the 14P on display there did not exhibit this issue). That milky white funnel shape is directly caused by the sunlight (notice the bright light hitting the top of the band)
1664664204556.png


Am I crazy or is a defect? My wife's 13 and my 13 Pro did not have this issue.
 
I’m still stumped as to why this isn’t a replaceable issue at the store with a white box phone.

With AC+ would I be out the $49?
 
AndrewR23 said:
Yes. The screen sees your Dodger hat and wants to break.

Lol sorry. This is a defect within the screen, seen it a few times on here with prior generations. You'll need to return/rebuy or go through AppleCare+ for express replacement
Click to expand...
Also - go dodgers!
 
mbaran said:
No, but I could add it with one click.
Click to expand...
I would. Then set up express replacement. Its free with your AC+. Then they put a hold on your credit card of new phone. Overnight you brand new phone. You send yours back. Avoiding the idiot stores and you wont be without a phone.
 
AndrewR23 said:
I would. Then set up express replacement. Its free with your AC+. Then they put a hold on your credit card of new phone. Overnight you brand new phone. You send yours back. Avoiding the idiot stores and you wont be without a phone.
Click to expand...
But am I paying a service fee or anything? Or is there an option in AC+ to just send it in for unknown hardware fault?
 
mbaran said:
But am I paying a service fee or anything? Or is there an option in AC+ to just send it in for unknown hardware fault?
Click to expand...
With no ac+ its $29 for express replacement. With AC+ its free.

If you dont want AC+ go back to the store and ask for a replacement from the management
 
AndrewR23 said:
With no ac+ its $29 for express replacement. With AC+ its free.

If you dont want AC+ go back to the store and ask for a replacement from the management
Click to expand...
I guess my question is how do I initiate a replacement given none of the software tests fail? This was my issue in store which they said could not be overridden (probably bull)
 
mbaran said:
I guess my question is how do I initiate a replacement given none of the software tests fail? This was my issue in store which they said could not be overridden (probably bull)
Click to expand...
All you do is go through online chat and tell them screen is defective show picture say you want express replacement you've gone to store. They will set it up done in 5 min
 
Dang, ok. I’m gonna do this tomorrow AM if none of my stores show inventory. If it works I’ll be pissed I wasted two hours at the Genius Bar.
 
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