I had my first Genius Bar experience today and I was not impressed. On a recent European trip, my Apple devices went 0-2 on surviving. My iPhone 5, bought on launch day, crapped out during my first week while in Paris. It just stopped charging though continued to function until the battery was drained. At first I would get red streaks on the screen as it faded out and then a hard reset at random. Diagnostic Logs would show a CRC error but nothing else. Before this, I had noticed that my battery was "loose" in the case but the phone was otherwise OK and as time was tight for trip preparation I never got a chance to take it in to the apple store. The other weird thing was that the battery percentage wouldn't change until reset once the resets started happening and it became more sluggish. After the battery was completely drained, it would no longer turn on unless plugged in, and then it would just loop the apple logo. I had no computer on my trip but did try a restore once I got home, but it could not restore. Just got a 1602 error. On the same trip, after almost 3 weeks in Europe and 2 days before coming home from London, the iPad 3 stopped working. Rather the screen died. I now only get a weird gray/white screen with horizontal bands, and then only after it "warms" up almost like it was only showing the backlight only. The iPad itself is still running as I get the cover closing sound, and the charging connector sound, as well itunes can still communicate with it, the screen was just dead. A restore did not fix it, but it did restore from itunes just fine, even still able to sync via Wifi. The first few times I could open and close the smart case a few times and I would get the screen back but it hasn't worked since. So I go to genius bar. My iPad 3 was out of warranty by a couple of months so no dice. I was hoping for a but of leniency but not expecting it. I was also hoping I could at least get just the screen replaced but no luck, just an offer of a $300 refurb. C'est la vie, its out of warranty, so my fault. Is the ipad really sealed and no-repairable while the iPhone can at least be opened? However for my iPhone 5 I was told there was water damage so no replacement, but I never saw it as they took it to the back to do the work. Is that normal? The liquid indicator in the SIM slot was not pink, just white, but I didn't check before I brought it in but there are 2 internal ones as well that I can't see. I never dropped it in water or spilled anything on it. Only thing I can think of is sweat but I find it odd that the SIM indicator isn't on if its sweat, as that is right at the edge near a seam. I should have asked to see the damage but I didn't. Not that I don't believe the genius, but I am thinking that its actually a problem with the battery given the way it died and the way it was loose. Whats my recourse, if any, or is the genius' word final? There are two apple stores here, I could try my luck at another and ask to see the damage this time? If it is, is the iPhone really that sensitive to moisture, perhaps it isn't the phone for me, though I never had any issues with my 3GS or 1st gen iPod touch. $229 for a refurb replacement is steep, especially for something that should be covered via warranty, IMO.