Hey,
I am wondering if anyone has had something like this happen to them before. I've had my iPhone X since launch in November of 2017. With the new release of iOS 12.2 I wasn't seeing the Apple Care+ coverage under the About section so I went to check my coverage. When I did so I received the following message:
"We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Thinking that this was rather odd as I bought my iPhone new at Verizon, I began to chat with Apple Support. They told me that someone went in to an Apple Store about six months ago, presented a device with my serial number with physical damage, and received a replacement. Since I have only been in 1 Apple Store in my entire life I told the support that it obviously wasn't me. Apple Support is now telling me that I need to go back to the Verizon Store and explain to them that my serial number is inactive and ask them to fix it. Anyone have any insight?
I am wondering if anyone has had something like this happen to them before. I've had my iPhone X since launch in November of 2017. With the new release of iOS 12.2 I wasn't seeing the Apple Care+ coverage under the About section so I went to check my coverage. When I did so I received the following message:
"We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Thinking that this was rather odd as I bought my iPhone new at Verizon, I began to chat with Apple Support. They told me that someone went in to an Apple Store about six months ago, presented a device with my serial number with physical damage, and received a replacement. Since I have only been in 1 Apple Store in my entire life I told the support that it obviously wasn't me. Apple Support is now telling me that I need to go back to the Verizon Store and explain to them that my serial number is inactive and ask them to fix it. Anyone have any insight?