Weird phone call from Apple DEMANDING that I replace my iphone 3G

Discussion in 'iPhone' started by HyQuality, Jul 22, 2008.

  1. HyQuality macrumors regular

    Joined:
    Jul 8, 2008
    Location:
    NYC
    #1
    My wife just called me and said that she got a strange phone call from Apple asking her to come back to the store (in Soho, NYC) because her account is on a list of phones with "several glitches". The Apple rep didn't specify what the glitches are, but he said that she MUST go to the Apple store and get a replacement -- otherwise AT&T will disconnect her service.

    It was definitely Apple because the rep had her name, account # and phone number. He also knew that she bought her original phone from the Soho store. She also mentioned that he was very nice and polite... = Apple.

    Has anyone received a similar call recently? What the hell is this about?
     
  2. alejovh1 macrumors regular

    Joined:
    Apr 24, 2008
  3. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4
    Nah, there's a group of phones that are being exchanged because their IMEIs got botched in the system when the activation server went down. Apparently AT&T lost track of these, and even though they were sold in conjunction with an activated account, they weren't properly marked as such in AT&T's inventory. And because they don't look legit on the network, they have to be... "exchanged." :rolleyes:
     
  4. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #5
    Ah...the IMEIs are not registered as being sold in the ATT system and are flagged as stolen...priceless.
     
  5. ubersalad macrumors 6502a

    Joined:
    Feb 26, 2008
    #6
    Ouch! What if someone already sold their phone?!
     
  6. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #7
    Well, we won't know until someone tries to activate one. :D

    Not all iPhones sold on July 11 have this problem though.
     
  7. ubersalad macrumors 6502a

    Joined:
    Feb 26, 2008
    #8
    I am just saying what if Apple/AT&T pull this same crap on IMEI they identified as "activated on multiple lines" and demand the phone to be returned as an "activation error". I am not sure if there's any legal ground for enforcing iphone returns, but this would be outside AT&T's terms and conditions.
     
  8. HyQuality thread starter macrumors regular

    Joined:
    Jul 8, 2008
    Location:
    NYC
    #9
    UPDATE: So I went to the Apple store today and they were very helpful. They swapped out my wife's phone for a new one and for all the hassle, they also threw in free applecare for BOTH of my iphones (2 lines) and free Power Support anti-glare screen protectors. I was in and out of the store in less than 20 minutes. All in all, a good experience.
     
  9. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #10
    This is the type of Apple Store experience story I like to hear. :)
     

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