Weird problem: Random shutdowns on brand new Macbook Pro

Discussion in 'Mac Basics and Help' started by CalebTurner, Jul 23, 2008.

  1. CalebTurner macrumors newbie

    Joined:
    Jul 23, 2008
    #1
    I just received my brand new 2.5 GHz Macbook Pro yesterday, but started having problems with it immediately. When I first tried to boot it up, it would show the apple, then it would go to a black screen and stay there. I finally got it started using the last troubleshooting tip in the manual; I had to reset the RAM parameters or something by holding down command, P, R and the power button.
    Since then, over the last day, I've had the Macbook shut down for no reason at least 4 or 5 times. Also, it has weird problems starting up; I have to hold down the power button until I get a blinking light on the front.
    I installed a significantly large OS update last night, and so far it hasn't randomly shut down, but it did freeze up pretty badly once, and I'm still having the weird startup problem.
    Someone please help me with this bizarre issue; I want to enjoy my new computer!
     
  2. NAG macrumors 68030

    NAG

    Joined:
    Aug 6, 2003
    Location:
    /usr/local/apps/nag
    #2
    I'd take it in on warranty. You probably got a lemon.
     
  3. merl1n macrumors 65816

    merl1n

    Joined:
    Mar 30, 2008
    Location:
    New Jersey, USA
    #3
    I agree. Bring it to the Apple Store and get a replacement.
     
  4. CalebTurner thread starter macrumors newbie

    Joined:
    Jul 23, 2008
    #4
    Problem is I'm on the Big Island of Hawaii. No apple store here :(
     
  5. NAG macrumors 68030

    NAG

    Joined:
    Aug 6, 2003
    Location:
    /usr/local/apps/nag
    #5
    There are still Apple specialists. Granted, you'll be without a computer but this really sounds like a hardware problem and you should send it in sooner rather than later.
     
  6. CalebTurner thread starter macrumors newbie

    Joined:
    Jul 23, 2008
    #6
    Took a lot of hold time but I just spoke with an Apple specialist, and they're going to send me a new computer :)
     
  7. jaikob macrumors 6502

    jaikob

    Joined:
    Jul 1, 2008
    Location:
    Freeland, MI
    #7
    just call apple usa up, and give em your serial, say you've had a lot of problems and that you want a replacement. They will send you a box to ship the old one back on, then send you a new one. make sure its within the 14 days of the macbook pro being received.
     

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