Weird scratch under glass?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by studIOS5, Apr 7, 2014.

  1. studIOS5 macrumors 6502a

    studIOS5

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    #1
    I have always taken great care of my 5c and the screen in not scratched this imperfection is under the glass... I don't know if it is a scratch/crack/ separation. How do you think apple might handle this if I took it to the store. If it is a crack/ separation I'd like to get it taken care of. The closest store to me is about an hour away so opinions are welcome. It is the obtuse angle looking thing in the bottom right corner of the screen.
     

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  2. blueroom macrumors 603

    blueroom

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    #2
    That's got to be the smallest mark anyone's ever OC'D about. If they do exchange it you'll lose your jailbreak.
     
  3. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #3
    I know i just don't know how it got there and if it's going to spread I'd like to take care of it. It is very noticeable even when the screen is dark. I hate to be OCD about this but it's just unfortunate knowing how well I've treated this device
     
  4. Applejuiced macrumors Westmere

    Applejuiced

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  5. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #5
    Sorry pic was taken with an ipad 4. Would be so much easier if I had a good camera to take a pic with
     
  6. Applejuiced macrumors Westmere

    Applejuiced

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  7. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #7
    If you click on the photo it rotates the phone into portrait mode and it's in the bottom right hand corner of the screen. When the screen is off it's easily seen from any angle. I've had scratches before, and this is not a scratch. A couple of friends I've talked too were shocked that it isn't a scratch and you can tell it's not on the screen.
     
  8. Tyler23 macrumors 603

    Tyler23

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    #8
    I think you mean bottom left hand corner (after you click to open the photo), correct?

    It's NW of the home button.
     
  9. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #9
    Yes my bad I meant bottom left. Thanks for clarifying :eek:
     
  10. Applejuiced macrumors Westmere

    Applejuiced

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    #10
    That little dot on the bottom left of the phone near the bottom corner or something that looks like an L shaped scratch a little above?
     
  11. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #11
    The obtuse l shaped thing

    ----------

    I'll take another pic when I get some better light
     
  12. Applejuiced macrumors Westmere

    Applejuiced

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    #12
    Oh, I see it now. Barely:D
    I dont know, I wouldn't let something like that bother me.
    Its not something that it would spread or create any other issues.
    Put on a screen protector on it so it doesnt happen again. Its not under the glass, its a minor scratch.
     
  13. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #13
    Like I said I've had scratches before...this is not a scratch. I'll try to get a better pic as soon as I can. It'd be much easier if I could just show everyone in person lol:D
     
  14. blueroom macrumors 603

    blueroom

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    #14
    Since it's not affecting the phones functionality Apple's unlikely to do anything.
     
  15. T5BRICK macrumors 604

    T5BRICK

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    #15
    Looks like a tiny gouge in the oleophobic coating that Apple has on the screen. I've seen something similar to this on my wifes 5s.
     
  16. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #16
    Here's another pic fwiw. What sucks the most is even if it's not a scratch, when I go to sell it someone's gonna act like it's the biggest scratch in the world even if it's no big deal. Ive seen so many people abuse their phones with no scratches, and I make a serious effort and I have this lol.
     

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  17. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #17
    One more taken with my friends 5s
     

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  18. blueroom macrumors 603

    blueroom

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    #18
    What are you hoping Apple will do about it? Did you buy AppleCare+?
     
  19. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #19
    Idk I guess I was just looking for opinions on what others would do given the circumstances. If no one thinks they would replace the device and or screen even if this imperfection is under the glass, then theres no use in me wasting my time to drive up to my nearest apple store. Thanks for the opinions everyone! I know I'm being OCD about this but you'd wonder how this got here if it happened to your device and you took good care like I did!
     
  20. blueroom macrumors 603

    blueroom

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    #20
    If you bought it less than 14 days ago they'll happily exchange it.
    If you bought AppleCare+ you can pay to use one of your two replacements.
    They will probably give you one with iOS 7.1 which isn't jail-breakable if that's important to you.
     
  21. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #21
    since neither of those hold true in my situation I will just live with whatever happened here and when it comes time to sell it, the new owner can decide if it bothers them;)
     
  22. itjw macrumors 65816

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    #22
    Ok, so the question no one is asking... HOW?

    You say it's NOT a "scratch" on top. I understand you don't feel it is, but even if it doesn't look like it, it probably is. Why? Think about it... how does something get under the glass, scratch it, and then remove itself from the display leaving only the scratch behind?

    It's a scratch ON TOP. It's no biggie. The difference between a "pristine" 5C and a "good" 5C on the bay and on Gazelle is literally $25.

    If it REALLY is "under the screen" and it really never has been tampered with it either:

    1) came from the factory that way and you didn't notice it until someone pointed it out

    or

    2) a magic Samsung gnome teleported under your screen and used a diamond to scratch it, then teleported out in time to go to the SGS 5 launch and be underwhelmed

    I guess either is possible. Most likely it's just a scratch. It happens.
     
  23. Applejuiced macrumors Westmere

    Applejuiced

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    #23
    Bingo.
    Its a scratch. It didn't just magically appear after months on its own under the screen. And that's the same thing Apple will tell you.
    Nothing can go under between your glass screen, digitizer and lcd screen that is all fused together in one piece and scratch just the glass and then leave, not make any other damage to the other components and get out of your phone.
    But again, its no big deal. You're not going to lose any money when you try to resell it cause its barely noticeable and since you keep it in great shape its well within the normal every day wear and tear use.
    But that's why the first thing I do when I get a new phone is stick a screen protector on. No matter how much you baby it its going to happen sooner or later. If you're that picky about the condition of your device then a screen protector and a strong case is a must.
     
  24. Charadis macrumors 6502a

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    #24
    I think pic shows the damage the best; I could not see the display border in the other pics as well.

    My guess is, if this is not a scratch on the outside glass, it may be a defect from underneath caused by the optically clear adhesive due to separation of the glass from the screen.

    Here is a pic of me (well, my hand...) attempting to salvage an iPhone 5C display from the cracked glass. If you see the edge where I am prying the glass from the screen, you'll notice ridges or rifts in the glue as the glass is pulled up. They appear to be similar in texture to what you posted in your photos. I recommend taking your phone to the Genius bar. This defect would bug me day in and day out for as long as it is there, and you deserve a defect-free phone for the price you pay. :)
     

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  25. studIOS5 thread starter macrumors 6502a

    studIOS5

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    #25
    That's what I thought when I first saw it! Thanks for your insight
     

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