Weird screen issue when on a call with 3GS?

[rsmith83]

It's always something, isn't it? Apologies if there is a thread about this somewhere but I wasn't even sure what to search for.

I don't use a BlueTooth headset or anything. I always just talk with my phone up to my face. On my old 2G iPhone, when on a call, the screen would go black while the phone was up to my face talking. When I'd pull it away, the screen would come back on and I could access the touch options (End Call, Mute, etc.).

Now it's the opposite on 3GS. When I put the phone up to my face, the screen stays active and my cheek keeps hitting the Mute button. Then when I pull the phone away to switch it back, the screen goes black and won't let me access anything. When I end calls, I can't hang them up. Pressing buttons does nothing. I have to wait for the other caller to hang up, then I hear a click and I can press the Home button to turn the screen back on.

Is it supposed to be this way? Was this something that happened with the 3G as well? I guess if it's a "feature" and not an error I'll just have to buy a headset. I don't like it, though. 🙁

 

[jman240]

That's not suposed to happen.

Try restarting your phone. Try restoring your phone.

If neither of those work you should be able to get a replacement as long as this error is still around.

Restarting and restoring is what apple will tell you to do so I'd try that before taking it in.

 

[iUser4Lyfe]

lol backwards. You prolly got the iphone that was dropped at the distributing center lol.

 

[rsmith83]

Figures. 🙁 I have the worst luck. I'm nowhere near an Apple store. Will they do exchanges online?

 

[jungle311]

I've had this same problem. About a week after I started using a new case I realized the case was made a little off and was covering the proximity sensors. Once i cut some of the excess off the case, no more mute button problems.

 

[steelcityiphone]

This worked

I've had this same problem. About a week after I started using a new case I realized the case was made a little off and was covering the proximity sensors. Once i cut some of the excess off the case, no more mute button problems.

Thanks, that worked. I removed the case and problem was solved!