Weird screen issue

pcubed18

macrumors regular
Original poster
Jul 14, 2010
100
3
I purchased my 6s less than a month ago and when the screen is off I see a weird like circle almost like the coating is off. It's where I use my thumb the most to type I think but it's a weird circle smudge or what have you. It isn't evident anywhere else on the screen. Should I return or is this normal?

I don't want a refurb I want a new one if this isn't right. It hasn't even been a month.
 

Shadowbech

macrumors 603
Oct 18, 2011
5,343
1,451
Apple iPhone World
I purchased my 6s less than a month ago and when the screen is off I see a weird like circle almost like the coating is off. It's where I use my thumb the most to type I think but it's a weird circle smudge or what have you. It isn't evident anywhere else on the screen. Should I return or is this normal?

I don't want a refurb I want a new one if this isn't right. It hasn't even been a month.
Where did you buy it? If it's past 14 days then unfortunately it can't be returned. You can however set up a genius appointment and see what they can do. As long as the aluminum casing isn't damaged they can certainly just replace the screen only.
 
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eyoungren

macrumors Core
Aug 31, 2011
22,266
14,995
ten-zero-eleven-zero-zero by zero-two
I don't want a refurb I want a new one if this isn't right. It hasn't even been a month.
Then you will spend a great amount of your time arguing with whomever it is that will replace the phone should you exercise that option.

Apple's white box replacements are a mixture of new/remanufactured. They are NOT going to open a brand new box for you and you can argue as much as you want - it won't happen.

Your results may be different if you have carrier or third party insurance.
 
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applemac-repairs

macrumors newbie
Jan 2, 2016
8
0
London
Actually here in the UK they will give you a brand new one if you have bought it from the Apple store directly.
Under consumer laws if its under 28 days of purchase you have every right to return and get a new one.
 

iThingsGurl

macrumors 6502a
Dec 3, 2014
589
463
Canada
There's no harm in dropping by an Apple store and talking. And as said above, replacement iPhones (usually packed in unmarked white boxes) are not reused per se. Most of them are never even owned/used by anyone.
 

pcubed18

macrumors regular
Original poster
Jul 14, 2010
100
3
So sorry to revive this thread, however, I got the screen replaced and now a month later same issue. I promise I don't have hands made of sand paper or use a weird substance. I am a little OCD and wash my hands ETC what are the odds this happens now 2 times in a row after about 1 month or so.

Any thoughts or suggestions before calling apple on what it could be? Could it be 2 bad screens?
 

pcubed18

macrumors regular
Original poster
Jul 14, 2010
100
3
Don't mean to be insulting, but have you tried wiping it off? Perhaps it's just oily smudge?
Not insulted. I did wipe it off but as soon as I even touch that area it comes back and the way it leaves a mark is different than just an oily screen. It's almost like a glaring burnt spot around that area kind of.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,168
Here(-ish)
Not insulted. I did wipe it off but as soon as I even touch that area it comes back and the way it leaves a mark is different than just an oily screen. It's almost like a glaring burnt spot around that area kind of.
Odd. Any ability to take pics of the issue?
 

pcubed18

macrumors regular
Original poster
Jul 14, 2010
100
3
Not sure it's the best photo but you can see like a finger print. It's not smudge either. Literally it's like my finger print is engrained on that spot.
 

Attachments

netsped

macrumors 6502
Jul 8, 2008
267
277
i just got my iPhone 6 replaced today for a similar issue. Only I had a giant smudge all over the glass with only one or two small spots that looked normal. Also my Touch ID sensor turned blue.

Replaced with a new one without a question after 11 months of use.
 

megagene

macrumors member
Feb 25, 2016
84
120
That's the oleophobic coating wearing off. Same thing happened to me on my 6s and my Galaxy S5 before it. On my S5, I simply covered it up with a tempered glass screen protector, but I have no intention of using a screen protector on my 6s so it was driving me crazy. I went to the Apple store and showed it to them and explained to them what it was. They said it fell under cosmetic damage that didn't impact the practical use of the phone in any way, but they still offered me a one time screen replacement under warranty. My new screen is pristine (for now) from a smudge point of view, but it has a small portion near the top where the backlight is uneven so there's a darker area between the clock and the battery meter. That's probably an even worse issue, to be honest, but I'm gonna live with it since it's really only visible when I tilt the screen away from me. It isn't apparent when viewed dead on, and I don't want to be *that guy* who goes back to the store and has his screen replaced 5 times for tiny issues. I really hate the inconsistency of these iPhone screens though.
 
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willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,168
Here(-ish)
That's the oleophobic coating wearing off. Same thing happened to me on my 6s and my Galaxy S5 before it. On my S5, I simply covered it up with a tempered glass screen protector, but I have no intention of using a screen protector on my 6s so it was driving me crazy. I went to the Apple store and showed it to them and explained to them what it was. They said it fell under cosmetic damage that didn't impact the practical use of the phone in any way, but they still offered my a one time screen replacement under warranty. My new screen is pristine (for now) from a smudge point of view, but it has a small portion near the top where the backlight is uneven so there's a darker area between the clock and the battery meter. That's probably an even worse issue, to be honest, but I'm gonna live with it since it's really only visible when I tilt the screen away from me. It isn't apparent when viewed dead on, and I don't want to be *that guy* who goes back to the store and has his screen replaced 5 times for tiny issues. I really hate the inconsistency of these iPhone screens though.
"Only cosmetic"?!? Yikes. Sounds like BS to me. Is the paint/windshield on a car only cosmetic? Sheeze.
 

megagene

macrumors member
Feb 25, 2016
84
120
"Only cosmetic"?!? Yikes. Sounds like BS to me. Is the paint/windshield on a car only cosmetic? Sheeze.
Yeah, I feel it's BS too. I used the very same car analogy as well when explaining to them why. I think that's why they allowed the free screen replacement. I feel I shouldn't have had to fight for it so hard though. Especially since the first two employees I spoke to were completely understanding and told me they'd do it without a problem. It wasn't until they spoke to the people in the back who do the replacements that suddenly it was an issue and I had to argue for it. I prefer a little more consistency in my customer service, you know? Either everyone give me a hard time, or just do it without any problems.
 

canuckRus

macrumors 6502a
May 18, 2014
578
186
So sorry to revive this thread, however, I got the screen replaced and now a month later same issue. I promise I don't have hands made of sand paper or use a weird substance. I am a little OCD and wash my hands ETC what are the odds this happens now 2 times in a row after about 1 month or so.

Any thoughts or suggestions before calling apple on what it could be? Could it be 2 bad screens?

Did Apple offer any thoughts as to a cause of this issue? If you get another replacement perhaps megagene is right on point with his suggestion of using a tempered glass protector.
 
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pcubed18

macrumors regular
Original poster
Jul 14, 2010
100
3
Glad to know its not just me. Glad you guys can see. It's weird and I hate it. I will call apple support first so I have a case open before I go in. Thank you for confirming I'm not nuts.
 
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