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Weird scrolling issue

D

djcyke

macrumors newbie
Original poster
Apr 9, 2010
3
0
Hi, apologies if the thread is wrong, or this has been answered already.
I've searched around the fora, but couldn't find anything similar, could be up2 me.

As I was installing and trying out some new programs/tools, after a reboot i suddenly noticed that when i tried scrolling down, in ANY window,the scrollbar just automatically starts scrolling back up!!
Even when I tried to drag the scrollbar down, it won't stay in place, and the application window starts trembling strangely, you can't read the application when you hold the bar down.

I have this issue in every application with a scrollbar, even when I point the mouse to an app with loads of text buffer, i don't even touch the scroller and it starts scrolling up really fast! :eek:

As it was in every application windows, first I tried to uninstall every app i installed recently, no result, after I did a PV ram reset on boot, nothing.
I've been going through the general settings and tried a few scrollbar settings, no changes, and I couldn't find anything related in the systems prefs.

I've checked the console log, but no errors that point to any mouse and/or scrolling problem, just one WindowServer error that I couldn't find on google.

As a last resort, I created a new user to logon to my system to check if it is a system or profile error, and lo and behold, the scrolling was back to normal in the new profile.... I had somewhat expected this, but that doesn't really solve my problem, I could migrate my old profile to a new one, but then i might migrate the error, starting fresh is also an option, but it's annoying having to reassess all your settings, possibly reviving programs with serials, and stuff you'll never find back ...

I really would like to know by now, what ****s up the mouse behaviour so terribly... there must be some .com.apple configuration files one can remove or modify, or defaults.write settings to adjust ? I'll look further in that direction for now, but would be great if any of you has thoughts to share on the issue.

Thanks.
 
You, sir, have a VIRUS!
No, just kidding. Okay, here's what I suspect: you may have a stuck key in your keyboard (sometimes certain key presses, e.g. the spacebar mimics certain mouse behaviors).

So, here's what you do to "diagnose" this.

Go into System Preferences / Keyboard

Then, click on the "Input Sources" tab.

Then, click on "Show Input Menu in Menu Bar."

When the keyboard thingy is up in your menu bar, click on that and choose "Show Keyboard Viewer."

NOW (...finally!), WATCH the little keyboard image, and see if it's showing keys (like the space bar) pressed or not.

If so, then you just have some stuck keys on your keyboard (requiring careful and appropriate cleaning).

Please post back if that's what it is! (This is not a "common" occurance, so by you posting back if this helps or not, this could potentially help others with the same problem!).

Good luck!
 
djcyke said:
As I was installing and trying out some new programs/tools, after a reboot i suddenly noticed that when i tried scrolling down,...
Click to expand...

I'm guessing you installed some malware/adware along with one of those apps.

Try holding the shift key when starting to boot to safe mode. That will stop any login or hidden startup items (like adware) form launching. Does that fix it?

If it does, run the app Etrecheck and post the results/output here so we can take a look at what you have installed that might be causing this.
 
sharon22 said:
You, sir, have a VIRUS!
No, just kidding. Okay, here's what I suspect: you may have a stuck key in your keyboard (sometimes certain key presses, e.g. the spacebar mimics certain mouse behaviors).

So, here's what you do to "diagnose" this.

Go into System Preferences / Keyboard

Then, click on the "Input Sources" tab.

Then, click on "Show Input Menu in Menu Bar."

When the keyboard thingy is up in your menu bar, click on that and choose "Show Keyboard Viewer."

NOW (...finally!), WATCH the little keyboard image, and see if it's showing keys (like the space bar) pressed or not.

If so, then you just have some stuck keys on your keyboard (requiring careful and appropriate cleaning).

Please post back if that's what it is! (This is not a "common" occurance, so by you posting back if this helps or not, this could potentially help others with the same problem!).

Good luck!
Click to expand...

Thanks for your answer, I tried this without result. no keys moved of flashed when scrolling.

----------
Weaselboy said:
I'm guessing you installed some malware/adware along with one of those apps.

Try holding the shift key when starting to boot to safe mode. That will stop any login or hidden startup items (like adware) form launching. Does that fix it?

If it does, run the app Etrecheck and post the results/output here so we can take a look at what you have installed that might be causing this.
Click to expand...

Weaselboy, this indeed worked, booting in Safemode did fix it!

As I had upgraded to Yosemite, this temporarly fixed the issue, but then i had to reboot.... and it came back !

Now, to find what is causing this ... must be some startup item somewhere.

Here is the paste from Etrecheck

Problem description:
After installing software, my mouse wont scroll down pages, I cant even drag down the page slider.

EtreCheck version: 2.0.11 (98)
Report generated 22 Nov 2014 12:17:33 CET

Hardware Information: ℹ️
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440

System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:11:35

Disk Information: ℹ️
Hitachi HDE721010SLA330 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
OSX 1TB (disk0s2) / [Startup]: 999.35 GB (624.13 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS09

USB Information: ℹ️
HP Officejet 6500 E710n-z
Apple Computer, Inc. Apple Cinema Display
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Arturia Arturia MINILAB
Thrustmaster Thrustmaster dual analog 3.2
Apple Computer, Inc. IR Receiver
Logitech USB Optical Mouse
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️
0x1F2 Vendor 0x1F2 Device 0x101800 400mbit - 400mbit max

Configuration files: ℹ️
/etc/hosts - Count: 16

Gatekeeper: ℹ️
Mac App Store and identified developers

Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) Support

/Library/Extensions
[not loaded] com.maudio.usb.fasttrackultra8r.driver (2.4.0 - SDK 10.7) Support
[not loaded] com.sns.driver.SNSArchitectureModel (1.1.5) Support
[not loaded] com.sns.driver.Xtarget (1.1.2) Support
[not loaded] jp.co.roland.RDUSB012FDev (1.5.1 - SDK 10.9) Support

/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.6.5 - SDK 10.6) Support
[not loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.5.2 - SDK 10.7) Support
[not loaded] com.maudio.usb.fasttrack.driver (1.9.2 - SDK 10.6) Support
[not loaded] com.maudio.usb.venom.driver (1.8.5) Support
[not loaded] com.motu.driver.FireWireAudio (1.6 59200 - SDK 10.4) Support
[not loaded] com.motu.driver.MicroBookAudio (1.6 59200 - SDK 10.4) Support
[not loaded] com.motu.driver.PCIAudio (1.6 59200 - SDK 10.4) Support
[not loaded] com.motu.driver.USBMidiKext (1.6 59200 - SDK 10.4) Support
[not loaded] com.nomadesk.driver.VnodeWatcher (3.3.4fc4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) Support
[not loaded] com.prolific.driver.PL2303 (1.2.1) Support
[not loaded] com.rane.driver.sixtyeight.10.6 (1.1.2f4) Support
[not loaded] com.rane.driver.sixtyone.10.6 (1.1.0f1 - SDK 10.6) Support
[not loaded] com.rane.driver.sixtytwo.10.6 (1.1.0f3 - SDK 10.6) Support
[not loaded] com.rane.driver.sl2.10.6 (1.0.1f3) Support
[not loaded] com.rane.driver.sl3.10.6 (1.3.2f6) Support
[not loaded] com.rane.driver.sl4.10.6 (1.0.1f2) Support
[not loaded] com.serato.usb.kext (2.3.0) Support
[not loaded] com.sns.driver.SnsiSCSI (5.2.0) Support

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) Support
[not loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) Support

Startup Items: ℹ️
Sudochmod: Path: /Library/StartupItems/Sudochmod
Startup items are obsolete and will not work in future versions of OS X

Problem System Launch Agents: ℹ️
[invalid?] com.paragon.NTFS.trial.plist Support
[invalid?] com.paragon.NTFS.upd.plist Support

Problem System Launch Daemons: ℹ️
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist

Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist Support
[not loaded] com.m-audio.fasttrackultra8r.helper.plist Support
[not loaded] com.motu.MOTULauncher.plist Support
[not loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.paragon.updater.plist Support
[not loaded] org.macosforge.xquartz.startx.plist Support

Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist Support
[not loaded] com.cleverfiles.cfbackd.plist Support
[not loaded] com.iobit.AMCDaemon.plist Support
[not loaded] com.m-audio.venom.helper.plist Support
[not loaded] com.oracle.java.Helper-Tool.plist Support
[not loaded] com.paceap.eden.licensed.plist Support
[not loaded] com.paragon.ntfs12.refresh.plist Support
[not loaded] com.sns.globalSAN.daemon.plist Support
[not loaded] com.sns.Xtarget.daemon.plist Support
[not loaded] com.teamviewer.Helper.plist Support
[not loaded] org.macosforge.xquartz.privileged_startx.plist Support
[not loaded] org.tcpdump.chmod_bpf.plist Support
[not loaded] PACESupport.plist Support
[not loaded] waves.SoundGrid.RawEthernetHelperTool.plist Support

User Launch Agents: ℹ️
[not loaded] com.facebook.videochat.[redacted].plist Support

User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
NIHardwareAgent ApplicationHidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
DATA UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)

Internet Plug-ins: ℹ️
nplastpass: Version: 2.0.7 Support
OVSHelper: Version: 1.0 Support
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.2.8 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
iPhotoPhotocast: Version: 7.0 - SDK 10.8
googletalkbrowserplugin: Version: 3.10.2.10212 Support
npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 Support
AdobePDFViewer: Version: 9.4.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
Becon: Version: (null) - SDK 10.7 Support
JavaAppletPlugin: Version: Java 8 Update 25 Check version

User Internet Plug-ins: ℹ️
Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Google Earth Web Plug-in: Version: 7.1 Support

Safari Extensions: ℹ️
AdBlock
Stop-Reload Button
SafariRestore
Dashlane

Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
SeratoVirtualAudioPlugIn: Version: 1.0.11 Support

3rd Party Preference Panes: ℹ️
Air Display Preferences Support
Fast Track Ultra 8R Control Panel Support
Flash Player Support
FUSE for OS X (OSXFUSE) Support
globalSAN iSCSI Initiator and Xtarget Support
Growl Support
Hazel Support
Java Support
M-AudioFastTrack Support
M-Audio Venom Support
Native Instruments USB Audio Support
teleport Support
TVShows Support

Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
OSX 1TB: Disk size: 999.35 GB Disk used: 375.22 GB
Destinations:
TimeMachine [Network]
Total size: 997.71 GB
Total number of backups: 35
Oldest backup: 2014-11-08 23:02:50 +0000
Last backup: 2014-11-22 09:29:55 +0000
Size of backup disk: Too small
Backup size 997.71 GB < (Disk used 375.22 GB X 3)

Top Processes by CPU: ℹ️
14% Messages
8% WindowServer
1% Safari
1% hidd
0% imagent

Top Processes by Memory: ℹ️
309 MB Safari
161 MB WindowServer
155 MB Dock
155 MB Messages
137 MB com.apple.WebKit.WebContent

Virtual Memory Information: ℹ️
11.03 GB Free RAM
4.06 GB Active RAM
1.10 GB Inactive RAM
986 MB Wired RAM
1.59 GB Page-ins
0 B Page-outs
 
djcyke said:
Weaselboy, this indeed worked, booting in Safemode did fix it!
Click to expand...

I don't see anything there that is malware or adware, but you do have a LOT of different drivers and utilities running there and I suspect one of those is causing the conflict. The fact the problem goes away in safe mode proves it.

There is no easy way to fix this other than just removing these items (one by one or in groups) until the problem is fixed. You can use the Etrecheck output as a worksheet since it shows them all and their location.

Just a couple ideas to start.... I know sound flower has caused a lot of trouble for users.

Code: 
com.Cycling74.driver.Soundflower

I would get rid of this one too. It is part of Disk Drill.

Code: 
com.cleverfiles.cfbackd.plist

Sorry there is not an easier fix, but trial and error is the only way with this.
 
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