Weird Write problem 10.4.10 (error code -36)

Discussion in 'macOS' started by Ben Kei, Oct 5, 2007.

  1. Ben Kei macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #1
    Hello, I hope someone can help with this.

    A colleague has brought in her MacBoook (Dual 2gig Blackbook - 10.4.10) today because it's having a few issues.

    She had told me that she couldn't attach files to e-mails so I said I'd take a look, expecting it to be something as simple as no file type on the file names or something.

    Now there seems to be a problem with moving files to the desktop, creating folders on the desktop etc.. if I try to move a file to the desktop it says:

    "The Finder cannot complete the operation because some data in "filename.doc" could not be read or written. (Error code -36)."

    There is still 18gb left on the drive so it's not a psace issue, I've checked read/write permissions, they are fine. I've repaired permissions too.. nothing major there.

    If I try to create a new folder on the desktop it seems to reboot the finder.
    The title bar and HD icon on the desktop disappear temporarily then reappear but no folder is created.


    :EDIT: File vault is turned ON.
    I have no experience with file vault at all.. is this a feature of it? or an artefact of it?


    Any ideas?

    Thanks,
    Ben
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    Are there any apps running or any theme changers? If you create a new account for your friend, does the same problem happen there? Error -36 is pretty generic but it's weird to be getting it with the Desktop.
     
  3. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #3
    No apps running and no theme changers.

    I'll try adding a new account and see what happens there.

    Thanks!
    Ben
     
  4. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #4
    Right,

    I just created a second account and everything works fine.

    File vault is off and the user cannot administer the machine but otherwise everything is the same.

    What is likely to have happened to the original (and admin) user account to not allow desktop access?
    Baring in mind that all read/write permissions are set correctly (on sight at least)
     
  5. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #5
    Okay, I missed your edit concerning FileVault in the first post. Has this been disabled on the dodgy account?
     
  6. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #6
    Not yet, it's actually my colleagues boyfriends machine and she's a bit iffy about doing things to it without him here.

    I'll tell her it has to be tried and I'm sure she'll be fine ;)

    Thanks mate,
    Ben
     
  7. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #7
    Yeah, FileVault is dodgy. Tell her to tell him to turn it off. If he's paranoid about the security of his data then tell him to create an encrypted disk image in Disk Utility instead. :)
     
  8. VoidBoi macrumors regular

    Joined:
    Feb 5, 2007
    Location:
    Australia
    #8
    Sounds like a drive error. Have you tried booting from the install DVD and repairing the drive?

    My flatmate had a file that wouldn't delete (I think it gave an error -36 too) and it was some minor drive corruption.
     
  9. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #9
    Actually, a drive repair or at least a verify (to see if the repair is necessary) is a very good idea after disabling FileVault anyway. :cool:
     
  10. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #10
    Well I think there must be a disk error now.

    I just tried to disable Filevault and it says it can't do it because there is not enough space do decrypt the drive.

    OK, I can understand that..

    Here's the thing though, it says it needs an additional 4080.0 gb to decrypt the drive!

    Surely this is a problem with the file system? I'm guessing it's not an issue with the way Apple have worded the error message. Four thousand and eighty gigs space? There is no way they would have 'accidentally' written gigs when they meant megs is there?

    Thanks!

    Ben
     
  11. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #11
    This is acutally a know inssue with Filevault and there is an KB article on it. See here for more info and the suggested solution
     
  12. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #12
    Thanks for the reply! but urgh.. what a pain that fix is.
    Not really something I can do on the quiet while I'm supposed to be working ;)

    Thanks again,
    Ben
     

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