Long time member and as I’m writing this I’m fuming mad. I preordered my iPhone like millions at the late hour of 306 am and was able to snag a silver iPhone X 256gb with a Nov 3rd delivery date. I paid the ridiculous fee to obtain the phone and went right to bed.
Like many I received my tracking number on Thursday and was elated to receive my phone. Knowing I was not going to be home( I work), I left a note for Fedex to leave my package at my door. long story short I buzz fedex in and then receive a text that my package cannot be delivered. After speaking to 4 fedex reps I was told due to apples policy I would need to be home to sign or pick it up from the fedex facility. The facility is an hour and half away from my home yet I ordered an Uber because I knew that I wouldn’t be home on Monday for that delivery either. I’m told to arrive at 630as the driver will be there at 6pm. when I arrive there is a line outside the door. After 45 minutes and close to 20 mkinutrs before this location closes I I’m told that my package was being sent back to sender.
I spoke to several reps and after an hour was finally able to speak to one that admitted that fedex made a mistake and instead of having the package held at the facility actually returned it to sender. I was assured that this was a mistake and all will be well in the morning. Several minutes later I was horrified to see that my package was indeed sent back to sender. I feel ripped off and as a customer left in the cold. I’m out all the money I spent on the phone with nothing left to do. Att can’t help me and neither can FEDEX.
What am I left to do ?? I tried calling att and fedex but keep getting sent to call centers in India with people reading me back the same script and tracking number I sent them.
Like many I received my tracking number on Thursday and was elated to receive my phone. Knowing I was not going to be home( I work), I left a note for Fedex to leave my package at my door. long story short I buzz fedex in and then receive a text that my package cannot be delivered. After speaking to 4 fedex reps I was told due to apples policy I would need to be home to sign or pick it up from the fedex facility. The facility is an hour and half away from my home yet I ordered an Uber because I knew that I wouldn’t be home on Monday for that delivery either. I’m told to arrive at 630as the driver will be there at 6pm. when I arrive there is a line outside the door. After 45 minutes and close to 20 mkinutrs before this location closes I I’m told that my package was being sent back to sender.
I spoke to several reps and after an hour was finally able to speak to one that admitted that fedex made a mistake and instead of having the package held at the facility actually returned it to sender. I was assured that this was a mistake and all will be well in the morning. Several minutes later I was horrified to see that my package was indeed sent back to sender. I feel ripped off and as a customer left in the cold. I’m out all the money I spent on the phone with nothing left to do. Att can’t help me and neither can FEDEX.
What am I left to do ?? I tried calling att and fedex but keep getting sent to call centers in India with people reading me back the same script and tracking number I sent them.
