Went into my local Bestbuy

Discussion in 'MacBook Pro' started by abeld61014, Oct 19, 2011.

  1. abeld61014 macrumors member

    Oct 17, 2011
    and spoke to their Apple 'expert' about any new Macbook Pro's coming out by the end of this year and he looked at me like i was a semi-functioning babboon.

    He said there is absolutely no way that a new product has even been thought about by Apple, i couldnt understand why someone who is placed in charge of Apple products by such a large company could be so pigheaded and out of date with the market.

    I cant wait for the new macbook to come out so i can go back in and say OH so this is the new macbook i was talking about to you the other day, well i just purchased it from the apple store due to your non existent advice !
  2. GGJstudios, Oct 19, 2011
    Last edited: Oct 19, 2011

    GGJstudios macrumors Westmere


    May 16, 2008
    Even Apple store employees are not given advanced knowledge of upcoming product releases, and even if they were, they are bound by non-disclosure agreements not to discuss such things. BestBuy employees, like the rest of the general public, do not have inside information about unreleased Apple products. Their motivation is to sell the products they have, not to say something that might encourage a buyer to wait for another product release. Your mistake was to expect them to know about or discuss anything related to unreleased products.
  3. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    why are you asking if you know the answer? and if a new one comes out mid december will you still reference it as "the other day" you told the best buy guy about it
  4. randomrazr macrumors 65816

    Jan 1, 2011
    i think ur the one that is pigheaded as no one can know until macbook pros are released.
  5. hawk1410 macrumors 6502

    Jul 5, 2011
    The BB employ was right, there will be no new MacBooks until early next year when intel comes out with ivy bridge
  6. wrinkster22 macrumors 68030


    Jun 11, 2011
    do you really not have anything better to do then prove you are right to someone working minimum wage?
    Best buy apple specialist no nothing compared to apple employees, and lets face it they don't know much either.
  7. sehnsucht77 macrumors 6502

    Dec 26, 2008
    from the sound of the post i guess you would feel very proud of yourself too.

    if i were the guy you were talking to i'd say this this: hmm. yeah, cool story bro. then i'd go and do my job and go get the day done as quickly as possible so i can go home, relax and try to forget that I have to go back to work again the following day and deal with someone else's righteous smug @#* when I show up to work the next day.
  8. warvanov macrumors 6502a

    Oct 13, 2011
  9. alphaod macrumors Core


    Feb 9, 2008
    OP, some how you're the Apple expert that seems to know everything? If so why are you even discussing this with the Best Buy sales guy?

    When I go to Best Buy, it's usually to pick up something I need and don't feel like waiting 2-3 days for when bought online. I know what I want and as far as talking to the sales guy, it's asking if they have it in stock or what aisle it's in.

    Anyways as far as Apple products go, the Apple sales reps are in the dark with everyone else.

    And Apple's is not going to update the MacBook Pro any time soon—the idea that Apple will just randomly put out incremental updates in order to stay competitive is preposterous.
  10. abeld61014 thread starter macrumors member

    Oct 17, 2011
    guys guys guys my sincerest apology i couldnt have worried my original post any worse if i tried, was venting in a moment of anger.

    What i should have and tried to mention was that the sales assistant was extremely rude to the point of actually trying to make me feel stupid and completely oblivious to having any knowledge on the subject whatsoever.

    The intention was to get some information on a face to face basis with somebody (not to say i dont take on board everything you guys say, sometimes its just nice to have a dialogue with somebody who knows more about it than you) and he was about as helpful as trying to solve algebra by chewing bubblegum. He seemed to know nothing about the differences in processors, or the benefits and negatives of one system against the other, had literally no time for me or to try and clarfiy any points that i needed explaining. It was very much a case of my shift is ending im going to fob this guy off as soon as i can as he has no clue and wont know the difference.

    I then discussed my concern over the new technology, i didnt ask when it would be out, moreso did he believe it would be worth me waiting for an update as one is rumoured to be soon, to which he looked at me blankly (the kind of stare that isnt an attempt to not divulge information but to actually prove that what was between his ears was not substantial) and almost laughed at me in a very patronising matter, this isnt the first time i have had an issue with a member of staff at BestBuy, i remember asking the question of wether the next iPad would have a USB port or what i could do to expand the hardrive and i met the same kind of patronising resistance.

    Lesson learnt, stick with the geniuses, over and out people.
  11. randomrazr macrumors 65816

    Jan 1, 2011
    apple genius bar won't know anything more than the best buy people about upcoming apple products
  12. GGJstudios macrumors Westmere


    May 16, 2008
    Talking to a sales clerk at a retail store isn't going to give you any better information than you can find here. In fact, if I want to know about Apple products in detail, or get educated guesses about upcoming products, there's no place that I've found that's as reliable and informative as what you find in this forum. A sales clerk in a store is the next-to-last place I'd go for information.
    Of course not! He's a sales clerk. If you want to buy any electronics, the smart way to do it is to do your research online. Visit manufacturers' sites, read and compare specs, look up definitions of things you don't understand, read forums that are focused on the products, etc. Then if you want to talk to a sales clerk in a retail store, it's only to tell them exactly what item you want. The vast majority of them are not reliable sources of technical information and certainly not in a position to have information about yet-to-be-released products.

    There was a time, when I was a kid, when sales reps were extremely knowledgeable and helpful, listening to consumers, recommending solutions without bias, educating customers on how products work, etc. That time is sadly long gone. Today, they're order-takers, not much different from those at McDonald's.
  13. randomrazr macrumors 65816

    Jan 1, 2011
    the good old days lol

    i still have a 1981 pioneer stereo reciever

    that thing was built to last :D
  14. Lindenhurst macrumors 6502a

    Aug 24, 2011
    My Technics receiver is still humming along. Also from 1981.
    Weighs a ton too.
  15. randomrazr macrumors 65816

    Jan 1, 2011
    look up youtube user uxwbill

    he has tons of vids of vintage stuff
  16. hafr macrumors 68030

    Sep 21, 2011
    Pioneer made beasts in the day. I had the SX1980, but I gave it to a friend (with the speakers!) about seven years ago. I thought I was going minimalistic, getting an iPod and satellite speakers with a little sub.

    Now, having a family and living 'a bit' bigger, it'd be perfect to set up in the study. This actually made me google a picture of it - and man, it's tempting to get one on eBay right now :)

    Flipping switches and turning dials beat these software settings any day!
  17. randomrazr macrumors 65816

    Jan 1, 2011
    oh man my pioneer sx-3700 awesome! the knobs are made of solid alunimum and the cool lit up analoge dial and a pressed wood casing, thing was a tank.

    its to bad theres not much pride and care put into products these days. though, there are some nice quality things out there...but they generally cost a ton more...apple no exception to that in computer market lol
  18. RolandNights macrumors 6502a

    Aug 8, 2011
    Was it an actual Best Buy employee (blue shirt or sales manager) or was it an actual Apple Representative (most likely a black shirt with an Apple logo)? Apple Reps are not paid employees of Best Buy, but work directly under Apple. Same goes for any other reps you see in stores (i.e., OnStar, Verizon, Intel, HP, etc.).

    Anyway, did the rep/sales person straight out deny the rumors? They're told to acknowledge them, but to never affirm any rumors in anyway. Either/or, he sounds like a jerk that definitely needs to at least know his product better.

    With that said, try not to generalize this experience to other employees. There's always those slackers that work in sales, but there are also some that also keep up to date on these things (perhaps avid MacRumor followers), and actually take the time to get to know their products.

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