We're sorry but Ancestry.com is temporarily unavailable

Discussion in 'Apple, Inc and Tech Industry' started by IJ Reilly, Nov 13, 2008.

  1. IJ Reilly macrumors P6

    IJ Reilly

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    #1
    For the last day or so, the entire Ancestry.com web site has been shut down. The only information they offer subscribers is, "We are undergoing routine maintenance or we may be experiencing unexpected technical problems." IOW, we're in big technical poop, and we don't want to talk about it. For a while yesterday, the site was generating visible SQL errors and other weird issues. Now, we get this generic "out of service" message.

    Ancestry.com has become an important part of our business -- expensive, but worth it. They probably have millions of users. It's not much short of shocking to find such a popular and important internet destination closed down without any explanation, or apparently, any ETA for its return.

    This seems unprecedented to me. Even more surprisingly, the media hasn't picked up on this at all.
     
  2. kgarner macrumors 68000

    kgarner

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  3. IJ Reilly thread starter macrumors P6

    IJ Reilly

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    #4
    I get:
     

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  4. themoonisdown09 macrumors 601

    themoonisdown09

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    #5
    It's working for me too. Are you out of the US?
     
  5. xUKHCx Administrator emeritus

    xUKHCx

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    #6
  6. arkitect macrumors 601

    arkitect

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    #7
    This is what I get…
     

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  7. IJ Reilly thread starter macrumors P6

    IJ Reilly

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    #8
    No. This is puzzling. Nobody else is seeing the "unavailable" page?
     
  8. TheAnswer macrumors 68030

    TheAnswer

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    #9
    Working for me as well, maybe it's an issue that deleting cache/cookies can solve?
     
  9. IJ Reilly thread starter macrumors P6

    IJ Reilly

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    #10
    Maybe but is anyone else a subscriber? Try a search, and let me know what happens.
     
  10. arkitect macrumors 601

    arkitect

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    #11
    I signed up to test it few minutes ago and it all seems OK…
     
  11. themoonisdown09 macrumors 601

    themoonisdown09

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    Location:
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    #12
    I just signed up too. I actually started creating my family tree.
     
  12. IJ Reilly thread starter macrumors P6

    IJ Reilly

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    #13
    Okay, this is so strange. It worked on another Mac here, so I flushed the cache in Safari on this one -- and now it works again!
     
  13. xUKHCx Administrator emeritus

    xUKHCx

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    Location:
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    #14
    Cache issues can be annoying when you visit a page like that however if other people can get on that is one of the first things to try.

    Good that it was a simple fix.
     
  14. kgarner macrumors 68000

    kgarner

    Joined:
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    Location:
    Utah
    #15
    It was probably down and then came back up, but since your browser tries to load as much from cache as possible, it just didn't go get the new stuff. Caching is great when it works, but can be a real pain sometimes.
     
  15. IJ Reilly thread starter macrumors P6

    IJ Reilly

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    #16
    Arg. I feel like I've been tripped up by a total noob issue. :eek:
     

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