For the last day or so, the entire Ancestry.com web site has been shut down. The only information they offer subscribers is, "We are undergoing routine maintenance or we may be experiencing unexpected technical problems." IOW, we're in big technical poop, and we don't want to talk about it. For a while yesterday, the site was generating visible SQL errors and other weird issues. Now, we get this generic "out of service" message. Ancestry.com has become an important part of our business -- expensive, but worth it. They probably have millions of users. It's not much short of shocking to find such a popular and important internet destination closed down without any explanation, or apparently, any ETA for its return. This seems unprecedented to me. Even more surprisingly, the media hasn't picked up on this at all.