Wet iPhone 4 = my husbands life

Discussion in 'iPhone Tips, Help and Troubleshooting' started by darlin.green, Aug 31, 2012.

  1. darlin.green macrumors newbie

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    Aug 31, 2012
    #1
    My husband crossed a ditch with very high water with his phone in his pocket to help a neighbor during hurricane Isaac. It had a speck case on it and a moshi screen protector. He noticed it was in his pocket after crossing the rushing waters. He noticed the light was on and the phone was off so he turned it on to turn the light off. The screen was flashing and the light remained on. He turned it back off and stuck it in a bag of rice with the sim card out. It's been over 24 hours and he's charged it to see if it will turn on and it won't. Have we left it in rice long enough? Is there still hope for this phone? Or do we need to give up and replace it? After charging the light comes back on but the phone itself will not turn on. Please help! This is my husbands life! All his work is on it. Can that stuff be recovered? (pics, contacts, etc)
     
  2. SR71 macrumors 68000

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    #2
    From what I've been told, leave the phone in the rice for a week.
     
  3. darlin.green thread starter macrumors newbie

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    #3
    He keeps telling me he doesn't have a week. "/ I do know he NEEDS his phone for work. Without it, he has no job basically. I guess all we can resort to do for now is file a claim. :(
     
  4. SR71 macrumors 68000

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    #4
    Is there any phone you could use in the mean time? Also, I'd just take it to an Apple Store and tell them it got slight water damage and won't turn on. Either they'll be nice and if you're under AppleCare they will give you a new one for free, or they'll make you pay $149 for a new one.
     
  5. darlin.green thread starter macrumors newbie

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    #5
    AppleCare is the insurance right? Our deductible is $200. We have AT&T. "/ I hate them. And we have no other phone he can use. The iPhone uses a mini sim card and all the phones we have use the old bigger sim cards.
     
  6. Kate. macrumors regular

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    #6
    I'd still take it to the Apple Store and see what they say. Given the circumstances, they might give you a break.

    And it's time for him to learn how to backup his phone if its contents are that important to him. It's not hard to do. Switching on iCloud, for instance, would back it up automatically.
     
  7. einmusiker macrumors 68030

    einmusiker

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    #7
    no the insurance is assurian, you probably bought it through at&t. if he ever synced his phone with itunes on his computer all his info should be safe. good luck

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    edit: also, you might be better off telling assurian he lost the phone. It's an easier replacement process.
     
  8. darlin.green thread starter macrumors newbie

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    #8
    If we had a computer or anything he could back it up on, he would. All we have are our phones. That's it.

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    It looks like that's the plan. Lost...
     
  9. einmusiker macrumors 68030

    einmusiker

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    #10
    make the claim asap, you should have a new phone within a week (I had to do it). did you do icloud backups? (hopefully)
     
  10. mrholder macrumors regular

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    #11
    I think the genius or apple will be more forgiving since he was helping someone and it was a hurricane related accident, especially with insurance. Isaac was nothing to sneeze at. We're still water logged here in the land mass between Nawlins and Mobile.
     
  11. darlin.green thread starter macrumors newbie

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    #12
    ICloud needs a pc right? If so, it doesn't have anywhere to back up to. If not, I have no idea if he's used it or not. That isn't a topic we discuss much. Lol

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    I hope you're right. So what should we do? Report it lost? Or go and explain and hope they'll be generous and give us a replacement for free? He still needs ALL that was on the original phone. And I don't know if he's ever used iCloud
     
  12. einmusiker macrumors 68030

    einmusiker

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    #13
    they wont give you a replacement for free. I'd like to think they would but I just don't think they would. Icloud backs up to apple's computers so you don't need a pc. if you activated icloud on your phone using your appl id than you're ok. Sounds like you might not be too computer savvy (no offense) so when you get your new phone go to the apple store immediately and have them show you how to backup to the cloud
     
  13. kgeier82 macrumors 65816

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    #14
    Chances are what was on the phone is lost without a backup. Take it to apple and have them attempt a sync on a Mac. It may still be detected in iTunes. If not lesson learned hard way. I cloud is free sync and backup. There is really no sense in not using it for contacts alone.
     
  14. darlin.green thread starter macrumors newbie

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    #15
    Non taken. Ok maybe just a tiny bit lol. I am computer savvy, he is not. He's stubborn too. Maybe this will show him he needs to listen to me even if I am a woman. Just because I don't know much about iCloud, doesn't mean I don't know anything at all. I use iCloud myself because I'm not stupid. I just wasn't sure of it needed a pc or not. Mac computers I have no clue about though. This is true.
     
  15. blueroom macrumors 603

    blueroom

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    #16
    If the iPhone on iOS 5.1.1 was set to backup to iCloud your contacts, calendar, notes, etc... can all be easily restored sans computer.

    You can go to www.icloud.com and login with your husbands apple ID and see.
     
  16. darlin.green thread starter macrumors newbie

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    #17
    I'll have to check. He doesn't know if he activated the iCloud or not.
     
  17. Brigrat macrumors member

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    #18

    Where are you located? I have a couple of older AT&T phones he can use until he has a permenant solution. I am in Lake Charles and can overnight it to you. I work from home and rely on my phone, and I appreciate that he was helping folks out in this terrible storm. Let me know if you want my help.
     
  18. blueroom macrumors 603

    blueroom

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    #19
    Lets hope he did, it's one of the Apples best iOS & ML features.
     
  19. einmusiker macrumors 68030

    einmusiker

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    #20
    I see. I meant he was not savvy :p lol anyway yeah let's hope he had icloud on
     
  20. darlin.green thread starter macrumors newbie

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    #21
    Apparently he didn't. :( I went to iCloud.com and it prompted me to setup iCloud on the device after I entered his apple id. Hoping iExplorer program will help me find his files and save them to my neighbors laptop. (crosses fingers)

    iTunes says its found the iPhone in recovery mode! But if I restore, all his media will be deleted :(
     
  21. einmusiker macrumors 68030

    einmusiker

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    #22
    well thats a good sign. I think the files might be able to be saved if you bring it to a specialist that knows what they are doing?
     
  22. darlin.green thread starter macrumors newbie

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    #23
    Like the apple store? Lol. He works offshore so these files are imperative to his job. What kills me is they have a laptop the guy he replaced was using but for some reason won't give it to him. I think it would behoove them to give it to him so this doesn't happen again. I mean, how dumb is that? Risk losing important files bc you don't wanna give him a laptop? That he needs!?
     
  23. einmusiker macrumors 68030

    einmusiker

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    #24
    I wouldn't bring it to the apple store if you want to save the files. Find a real computer specialist that specializes in retrieving corrupt files etc.
     

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