I dropped my iphone on carpet with a case on it and for some reason I now get nothing on screen and a white line on the right side of the screen. So I go online from my web browser to setup a genius appointment so I can get it looked at and they want to send a freaking verification code to my device before letting me set an appointment. My device is broke... I cannot get a verification message. What do I do now? Just show up at the Apple store and hope they have time to help me?