Well, I was having a problem with the keyboard light sensor on my Macbook Air B with SSD. I thought of taking it to my local Apple store which would have been Short Hills NJ. But after my last time there I thought different. Here is what happened before. I had a Rev A with HHD, and had a cable problem with the sound. It took them a week and a half to repair it. And I am a pro care member to boot! So when rev B came out, I had to have it, so I bought it there. After awhile I noticed I was getting marks at the top of the screen bezel from the mouse button rubbing when the lid was closed and transporting it around. Always in a protected padded bag. They accused me of dropping it. Which I have never done. They also said if I wanted that done it would be at my cost. I even called Customer relations and they said they had to go with what the Short Hills store said. So I just learned to live with the marks. Then last week my keyboard would no longer light up. This time after my poor service from Short Hills I decided to go to the Apple Store in Whitehall, Lehigh Valley PA. It was an hour drive but from the time I got there till I just picked up my machine, it was WELL worth the drive. When I first got there they took me EARLY for my appointment. The tech said there could be several things that were causing my problem, all which would require them to order parts. The tech said he would order the parts and call me when they arrived to bring in the machine. To my amazement the day after the tech called to say parts were in and bring in my baby. So brought it in Sunday and the next day it was ready!!!!! They even replaced the bezel the other store said was damaged. And yes...even fixed the play that had developed with the screen. They didn't accuse me of anything but taking perfect care of my air. So what a difference a store can make. I left feeling what I am sure Apple would want all of its customers to feel....like they were treated with respect and a mac lover. Everyone I had dealt with at this store was incredible! So if you have poor service from a store, my advice, go to somewhere else who will take care of you. I will have to send a letter off to Apple to let them know of this too. Can't wait till Rev C!!!!!!!