It's my own fault really. But last Friday morning I ordered two iPhone 6+ 64GB space gray models through the AT&T website at around 4AM. Because the Apple website wasn't working at all. I was given a 14-21 day shipping time through AT&T. Then I heard people were getting through on the mobile Apple store app, so I tried it. I was able to get two orders for the same phones with only a 7-10 day shipping window. But they were only reservations, I had to complete the orders which I had till Sunday to do.
I went back to AT&T and canceled one of my preorders and then went and turned one of my Apple reservations into a preorder. But the other phone was still preprocessing at AT&T and I was not able to cancel it. Finally after a couple days of dealing with AT&T through the phone and at one of the stores, I was able to get my second preorder completely cancelled and the eligibility status on it reinstated.
But... the apple store was still not allowing me to finish the preorder process for my second reservation. This was Sunday morning now. I went into an Apple store to get this resolved and they told me I had to call Apple. Apple then told me it was AT&T who was at fault and that it would take 3-5 days before the old phone cleared before I could order the new one. "But AT&T said it already is clear. Plus I already ordered one of them on Friday and everything went fine, no 3-5 day wait for that one. So what is the hangup with this one?"
"Well it's surprising it went through on Friday" said the Apple phone support person.
They then filled out a support ticket for me and it is now Thursday and I have yet to hear back from them. Four days now. So I'm going to have to call them back tonight and see what is going on. I'm just afraid that at this point I've lost my second reservation. Which means my girlfriend won't get her iphone, but I will. Which ultimately means I won't get mine either because I'll have to cancel my preordered since it wouldnt be fair that I get mine and she doesn't get hers.
This whole thing is a mess and yes it is my fault for trying to get a faster shipping time. I stil have a sliver of hope, but it's not looking good.
I went back to AT&T and canceled one of my preorders and then went and turned one of my Apple reservations into a preorder. But the other phone was still preprocessing at AT&T and I was not able to cancel it. Finally after a couple days of dealing with AT&T through the phone and at one of the stores, I was able to get my second preorder completely cancelled and the eligibility status on it reinstated.
But... the apple store was still not allowing me to finish the preorder process for my second reservation. This was Sunday morning now. I went into an Apple store to get this resolved and they told me I had to call Apple. Apple then told me it was AT&T who was at fault and that it would take 3-5 days before the old phone cleared before I could order the new one. "But AT&T said it already is clear. Plus I already ordered one of them on Friday and everything went fine, no 3-5 day wait for that one. So what is the hangup with this one?"
"Well it's surprising it went through on Friday" said the Apple phone support person.
They then filled out a support ticket for me and it is now Thursday and I have yet to hear back from them. Four days now. So I'm going to have to call them back tonight and see what is going on. I'm just afraid that at this point I've lost my second reservation. Which means my girlfriend won't get her iphone, but I will. Which ultimately means I won't get mine either because I'll have to cancel my preordered since it wouldnt be fair that I get mine and she doesn't get hers.
This whole thing is a mess and yes it is my fault for trying to get a faster shipping time. I stil have a sliver of hope, but it's not looking good.
