What a great company

[Hamilton1963]

The gestures on my magic mouse stop working about 10 days ago so, I took it to the store to be replaced but, the manager refused to replace it because I lost the battery cover and also there is a small crack below the Apple logo. Today I called technical support and the manager kindly gave the OK to replace my mouse. Thats what I call "Customer Care!"

 

[Reaktor5]

I took a few keys off my wireless keyboard to clean under the faucet and dropped one down the drain. I brought it in to my local Apple store and instead of just giving me just the one arrow key I lost, they gave me an entirely new keyboard out of the box off the shelf.

From my experience, it completely depends upon the person you talk to and your attitude towards them.

 

[n0cus]

The gestures on my mighty mouse stop working about 10 days ago so, I took it to the store to be replaced but, the manager refused to replace it because I lost the battery cover and also there is a small crack below the Apple logo. Today I called technical support and the manager kindly gave the OK to replace my mouse. Thats what I call "Customer Care!"

Do you mean magic mouse? I don't think the mighty mouse has gestures.

 

[Hamilton1963]

You're right thanks!

Do you mean magic mouse? I don't think the mighty mouse has gestures.

 

[NewbieCanada]

I took a few keys off my wireless keyboard to clean under the faucet and dropped one down the drain. I brought it in to my local Apple store and instead of just giving me just the one arrow key I lost, they gave me an entirely new keyboard out of the box off the shelf.

From my experience, it completely depends upon the person you talk to and your attitude towards them.

Odd they did that. I had a sticky X key, and they replaced the little connector pad that's under the key.

Not that I have any objections. It took 2 minutes to fix and is good as new.