What a great company

Discussion in 'iMac' started by Hamilton1963, Jul 23, 2012.

  1. Hamilton1963, Jul 23, 2012
    Last edited: Jul 23, 2012

    Hamilton1963 macrumors regular

    Jun 19, 2010
    The gestures on my magic mouse stop working about 10 days ago so, I took it to the store to be replaced but, the manager refused to replace it because I lost the battery cover and also there is a small crack below the Apple logo. Today I called technical support and the manager kindly gave the OK to replace my mouse. Thats what I call "Customer Care!" :)
  2. Reaktor5 macrumors 6502a


    Oct 12, 2007
    New Hampshire, USA
    I took a few keys off my wireless keyboard to clean under the faucet and dropped one down the drain. I brought it in to my local Apple store and instead of just giving me just the one arrow key I lost, they gave me an entirely new keyboard out of the box off the shelf.

    From my experience, it completely depends upon the person you talk to and your attitude towards them.
  3. n0cus macrumors 6502

    Jul 16, 2012
    Do you mean magic mouse? I don't think the mighty mouse has gestures.
  4. Hamilton1963 thread starter macrumors regular

    Jun 19, 2010
    You're right thanks!

  5. NewbieCanada macrumors 68030

    Oct 9, 2007
    Odd they did that. I had a sticky X key, and they replaced the little connector pad that's under the key.

    Not that I have any objections. It took 2 minutes to fix and is good as new.

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