Last night, I ordered my phone at a few minutes past midnight. I saw on my bank alerts they charged me at 12:10AM. However, my order status says Shipping Date: 10/31/14 - 11/11/14* So already, a waste of time staying up. Problem 1. Then I saw erroneous charges on my phone. The bank says I was charged 90.25. The confirmation says a one time charge of $142.50 and recurring monthly charge of 87.50. Really? $2100 in monthly charges over two years and add $142 on top? Wasted time again. Problem 2 trying to figure this out with no rhyme or reason. Called AT&T customer support. On hold for 45 minutes. They can't see any info right now and won't be able to for at least one day. They tell me after waiting forever. Wasted time. Problem number 3. Really? This is how phone purchasing works in 2014?