About a year ago, I bought a brand new MacBook ProRetina, Mid 2012, at our local apple reseller Jetstereo, here in Tegucigalpa Honduras, With the laptop I got also apple care, and they told me that anything that happened to it i get a total replacement, even in the event of a fractured screen. Four months after, i accidentally closed the screen on the apple earbuds i was using to listen to music so as not to upset my wife. Man when i looked at my broken screen i almost cried, had gotten so used to this wonderful machine. So i brought it back to see what the apple care would cover and to my amazement i got a totally new machine. When I asked the apple guy that y wanted to cover my new MBPR with apple care he said it is possible sir, but since you broke the first one, the cost for you will not be around $200, but you will have to pay $2000 for it. Man was i disillusioned and surprised. Naturally, i did not go for it, and just took the new laptop home very sad of the incredible bad customer service at Jetstereo Honduras. I don't know if that is the customer policy in the states, but it shure put me on the return base to windows some day when this MBPR dies out. Any comments.......!!!! Surely from Jetstereo i will not be buying anything again!!!!!!!