I hope this is the right forum to post this. Anyways, I sent my Mac Book in over 3 weeks back. It had the brown spots (not the reason I sent it back) and the random shutdowns (which looked like they had progressed to the point that I was not going to be able to turn on laptop shortly). When I sent it in, the genius told me a 7-10 day repair turnaround. Now, last week 1 day shy of 3 weeks, I called in and spoke to someone (after the obligatory 40 minute wait) who told me it was going to be 2-3 more days. The laptop had finished repair and they were just doing final testing. He said the reason for the delay was that the laptop had been repaired and had the problem pop up again, but now they thought they had it fixed. Now 3 days later, I called in and spoke (maybe only after waiting 35 minutes this time) to another individual who told me she didn't know when it would be done. I "pushed" a little further at this point since I'm extremely frustrated and _need_ my laptop back. She told me all she could do was send in a request to expedite my repair. I asked what my options were at this point if they start dragging this out another week or some other crap and she gave me some vague answer like you can do whatever you want sir. I tried to get some more answers from her but all she said after that was that she could only have the repair expedited. Can anyone give me some advice here? Do I have any options here to gripe to Apple and get something done? Thanks.