What are my rights?

[sultanoflondon]

Hi all,

I recently had an issue with my two month old MacBook Pro and it is currently being looked at by an AASP. I am now considering buying extended warranty from Apple (AppleCare) just in case this were to happen in the second or third year.

I bought my Mac using my American Express credit card in the UK, in Pounds sterling. What are my rights if the Mac were to have a hardware issue in year 2 or year 3? I know that I have some rights but I'm not sure as to what exactly they are and how I could exercise them if there were to be an issue.

If they cover hardware faults then do I need to buy the extended warranty?

Thank you!

 

[canuckRus]

Hi all,

I recently had an issue with my two month old MacBook Pro and it is currently being looked at by an AASP. I am now considering buying extended warranty from Apple (AppleCare) just in case this were to happen in the second or third year.

I bought my Mac using my American Express credit card in the UK, in Pounds sterling. What are my rights if the Mac were to have a hardware issue in year 2 or year 3? I know that I have some rights but I'm not sure as to what exactly they are and how I could exercise them if there were to be an issue.

If they cover hardware faults then do I need to buy the extended warranty?

Amex would cover the second year warranty but because you purchased it in UK you may have even more.
https://www.apple.com/uk/legal/statutory-warranty/

 

[AmazingRobie]

Not sure how things work in the UK, but for such a high ticket item, it only makes sense to get the warranty if you want your repairs handled by Apple. Otherwise, fire up your Yelp! app or scan google reviews and find a local repair shop that handles mac repairs and make sure to save their number. All of our future repairs will be done outside of Apple as there are a number of 5 star businesses in our area without the inflated price tag. Recently paid $700 to Apple for new display on 2011 imac which could have been half that price at least from outside repair shop. Lesson learned. If you own machine long enough for a recall, go to Apple first.

 

[sultanoflondon]

I haven't had any experience trying to exercise my UK consumer rights against Apple in the past but presumably they would find some way to get out of it? Also, the terms and conditions state that i need to prove that the defect existed at the time of delivery and for something like a hard drive failure or increased fan usage, how would I go about doing that?

Not sure how things work in the UK, but for such a high ticket item, it only makes sense to get the warranty if you want your repairs handled by Apple. Otherwise, fire up your Yelp! app or scan google reviews and find a local repair shop that handles mac repairs and make sure to save their number. All of our future repairs will be done outside of Apple as there are a number of 5 star businesses in our area without the inflated price tag. Recently paid $700 to Apple for new display on 2011 imac which could have been half that price at least from outside repair shop. Lesson learned. If you own machine long enough for a recall, go to Apple first.

The only issue is that because my machine is so damn expensive, I'm weary to give it to someone who isn't Apple. Maybe I don't need to be so pessimistic...

 

[Samuelsan2001]

I haven't had any experience trying to exercise my UK consumer rights against Apple in the past but presumably they would find some way to get out of it? Also, the terms and conditions state that i need to prove that the defect existed at the time of delivery and for something like a hard drive failure or increased fan usage, how would I go about doing that?



The only issue is that because my machine is so damn expensive, I'm weary to give it to someone who isn't Apple. Maybe I don't need to be so pessimistic...

Well you get 5years of consumer protection but it will be hard to prove it’s a fault unless there is Lots of evidence that it happens in other machines as well and isn’t just down to your treatment of the machine. If you want the peace of mind go for AppleCare and remember to get it named on your home insurance for any accidental damage.

 

[hallux]

@sultanoflondon if you bought a 2017 and are looking for AppleCare, that plan needs to be purchased within 90 days of purchase, so act fast.

As for getting it serviced by anyone other than Apple - If the place is advertising AASP, they are held to some pretty strict requirements to service Macs. Too many complaints about how computers were repaired by them and their AASP rating goes away.

 

[AmazingRobie]

Its not being pessimistic when your dealing with a company that has had a verifiable history of hardware failures and some recalls, its being cautious. Like you said, its a lot of money.
Apple is not alone though, i've also had recalls on Dell machine components and they have horrible customer service. Lately, apple has had more phone problems than computers according to a repair shop owner I know who is a die hard mac fan. I just happened to buy into their ecosystem twice at the wrong time, first with a 2008 macbook pro and then again in 2011 with the imac.
If theres any advice to be given its this, if your going to get it repaired from apple, buy the insurance. It shows that you at least made the effort to protect yourself and if nothing else adds something to your argument if they give you a problem if it fails and its outside the warranty period.
Only time will tell how well the new offerings will hold up, but from what i've been told, the new line of imacs, not macbook pros but imacs, specifically the 27" is a solid machine, performance-wise.

Also, never purchase 'EDGE Tech Corp' branded RAM/memory chips, flash storage or harddrives as they do not offer the lifetime warranty to anyone who buys their product from another retailer other than them. The reseller will tout a lifetime warranty, but ETC will decline it under a technicality, even if its purchased new/sealed by them. They are a very dishonorable company. The absolute worst 'bait and switch' company out there.