What do refurbs come with.

Discussion in 'iPhone' started by Alex1213, Aug 22, 2014.

  1. Alex1213, Aug 22, 2014
    Last edited by a moderator: Aug 23, 2014

    Alex1213 macrumors newbie

    Jun 26, 2014
    A refurb phone cause I'm replacing my 5s tommorow and wondering if I'm getting a refurb and if I am will I get the cables and earpods I got like when I bought it like new and also can I request it to be new
  2. KUguardgrl13 macrumors 68020


    May 16, 2013
    Kansas, USA
    It will probably be a refurb. Refurbs don't come with the cable or headphones. It's just the phone. You don't even keep the box since that's what they put your old phone in to send back.
  3. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    You cant ask for a new one but it wont happen.
    You're getting a replacement and it might or might not be a refurb but its supposed to work and look like brand new. If it doesn't then you can ask for another one if there's any faults with anything.
    And no you don't get wires or earphones. Just the phone, that's it.
  4. eelw macrumors 6502a


    Sep 19, 2012
    Well if either the EarPods or lightning cable is beginning to break, doesn't hurt to bring along and see if they can also be replaced under warranty. But no, you're not getting a second set out of the phone replacement.
  5. maflynn Moderator


    Staff Member

    May 3, 2009
    It depends on when you got your 5s. If its within a month you'll probably get a new phone, otherwise you'll get a refurb.

    My wife took her iPhone 5 in to an apple store to have work on it and they gave her a brand new phone. It was a year old at the time, so its not unheard of to get a new one. She didn't even ask for a new one, just to fix the issue.
  6. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Service like this can and will make you a permanent Apple customer. :)
  7. nostresshere, Aug 23, 2014
    Last edited: Aug 23, 2014

    nostresshere macrumors 68030

    Dec 30, 2010
    Could be either, but usually a refurb.

    Some people swear they are better than new because they are checked over well.

    Could you imagine how many phones they would be giving out if they always swapped to a NEW phone?
  8. eyoungren, Aug 23, 2014
    Last edited: Aug 23, 2014

    eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    As has been stated, you will get a new phone only (most likely a refurb). Under warranty Apple is only obligated to replace or fix whatever it is that isn't working.

    They are not obligated to provide anyone with free accessories.

    As to refurb or not, there are plenty of threads here on MR where it's shown that refurbs are just as good as the original and that it's very difficult to tell the difference.
  9. pooleman Suspended


    Jan 11, 2012
    Eastern CT
    I bought a refurb ipod Touch 5 online and it came with EarPods, lightning cable, etc. when it faulted a month later it was replaced with a brand new unit, not a refurb.
  10. oldwren macrumors 6502


    Jan 3, 2012
    The one thing you *will* get will be the SIM ejector tool, which is very useful. But other than that, it's a plain white box with a phone.
  11. cynics macrumors G4

    Jan 8, 2012
    Thats assuming you are OK with taking the time out of your life to return a defective product in the first place.
  12. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Sorry Apple can not predict how important some of our lives can be. Every manufacturer has defects. Are you perfect?
  13. bbfc macrumors 68030


    Oct 22, 2011
    Newcastle Great Park, England.
    I bought a refurbished iPhone 5 recently and it came with everything in the box.

    If you get a warranty/out-of-warranty replacement from Apple, it will be a phone-only exchange. No accessories or box.

    I had a 4S replaced recently and the genius said it was a brand new phone.


    You can't request a new device. If you walk in to an Apple store they will give you the phone only. No white box, no sim tool, nothing.
  14. Primejimbo macrumors 68040

    Aug 10, 2008
    It happens. There isn't a company out there that makes every product 100% perfect without an issue. Even when I worked 80-90 hours a week, time with my family, and so on, I still made it back to an Apple store for 15 minutes and they helped me out. Working with technology, I get it, crap happens and stuff breaks.

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