What does apple mean by this?

[seeforyourself]

Ok. So I have a late 2011 15" macbook pro (high end model)

So I had a macbook pro defective hinge with 180 days left on my extended applecare they replaced the hinge. They gave it back to me with it being very loose so they tightened it and when i got it back it was offcenter (crammed up on one side and made a clicking noise) so they replaced the display which fixed the hinge problem.

When i got home later that day with the laptop the display would cut out then come back on randomly. I brought the laptop back the next day and showed them a video of it happening (it happens randomly and only happened twice)

they told me that they are going to try one last thing and they were going to send it off and they will replace everything necessary and see if it works.


What did they mean "We will try last thing?" are they going to give up on me? LOL

 

[Gav2k]

Ok. So I have a late 2011 15" macbook pro (high end model)

So I had a macbook pro defective hinge with 180 days left on my extended applecare they replaced the hinge. They gave it back to me with it being very loose so they tightened it and when i got it back it was offcenter (crammed up on one side and made a clicking noise) so they replaced the display which fixed the hinge problem.

When i got home later that day with the laptop the display would cut out then come back on randomly. I brought the laptop back the next day and showed them a video of it happening (it happens randomly and only happened twice)

they told me that they are going to try one last thing and they were going to send it off and they will replace everything necessary and see if it works.


What did they mean "We will try last thing?" are they going to give up on me? LOL

Generally they will perform several repairs then it's a full replacement as it's more cost effective but that's there choice.

 

[seeforyourself]

What does apple mean by this?

Generally they will perform several repairs then it's a full replacement as it's more cost effective but that's there choice.

They don't make the non retina 15" anymore though...

 

[TheIguana]

They don't make the non retina 15" anymore though...

If they can't fix it on this try they may opt to replace it with the comparable model they currently sell. In your case it would likely be the high end 15" rMBP.

 

[dyt1983]

edit: To remove personally identifying info not relevant to the conversation.

 

[seeforyourself]

There is usually plenty of stock of refurbished machines that are no longer built. If you look online in the Apple Store refurbished area, you can find many of them for sale. Occasionally quite old models will show up, probably because inventory exceeds the actual rate used for replacements.

so I'd have to wait another week to get a refurbished ? between my semester ending and my job I can't afford not having a laptop

 

[TheIguana]

so I'd have to wait another week to get a refurbished ? between my semester ending and my job I can't afford not having a laptop

If they do a full replacement under warranty they replace it with a new Mac from their stores stock. They don't replace it with a refurb.

Your either going to hear back from them that they have replaced a boat load of parts on your current Mac and gotten it working, or they will ask you to come in and do a replacement with a new rMBP in store. All of this depends how your current repair goes.

 

[seeforyourself]

If they do a full replacement under warranty they replace it with a new Mac from their stores stock. They don't replace it with a refurb.

oh ok. hopefully they'd give me the one with a dedicated graphics card because I heard the new ones with the iris pro isn't good for gaming...

 

[snaky69]

oh ok. hopefully they'd give me the one with a dedicated graphics card because I heard the new ones with the iris pro isn't good for gaming...

The iris pro is more powerful than your current ATI card, so if that one suits your needs at the moment, you're fine.

 

[seeforyourself]

The iris pro is more powerful than your current ATI card, so if that one suits your needs at the moment, you're fine.

my current one has the AMD 6770 1gb

the Intel iris pro isn't good for steam (gaming software) it runs smoother on AMD/Nvidia

 

[paolo-]

You could make a case that you had a dedicated graphics card and would want one in your replacement. However, looking at benchmarks between the two, the Iris Pro edges your AMD in most games. In practice, the Iris Pro will probably throttle less than your current AMD giving you a more stable framerate.