What does "hardware repair - level 1" mean?

Discussion in 'MacBook Pro' started by acprkit, Dec 17, 2008.

  1. acprkit macrumors member

    Joined:
    Oct 14, 2008
    #1
    Hi

    I just took my macbook pro (2.2, late 2007) in for repair for a freezing issue. The hard drive was replaced, but the service order also says "hardware repair - level 1"

    Is this the logic board?



    Thanks
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Most likely refers to what level of hardware engineer will handle the case.
     
  3. Nanookfan macrumors member

    Joined:
    Apr 13, 2008
    #3
    It could also be that replacing the hard drive is considered a level 1 type of repair, versus a "harder" or more complicated repair.
     
  4. six.four macrumors 6502

    Joined:
    Oct 24, 2008
    #4
    level 1 repair is a very basic repair.

    wait until you get your MBP back and look at the receipt - which will give you a more detailed overview of what was done.
     
  5. iRepairNow macrumors newbie

    Joined:
    Jan 9, 2012
    #5
    Level 1, 2 and 3 repair defined...

    It has been quite some time since you posted this question but I just stumbled upon it and thought I'd reply in case others read it. In my opinion your hard drive replacement may have actually been a level 2 repair. I don't know where the hard drive was situated in that particular Mac computer.

    General definitions:

    Level 1: Anything you can detach from the electronic device (laptop, phone, tablet, etc.) without taking it apart

    Level 2: Swaping out internal parts without soldering the smart device/tablet/computer.

    Level 3: Anything soldered to the mother board (circuit board or logic board are also terms used) that must be removed via heat exchange or soldering technique.

    I hope this helps -- not sure if the original poster will ever see this!
     
  6. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #6
    Not true for Apple. Apple never deals with the chip level for repair, only components (so they'll replace a logic board, not just the processor that's soldered onto the logic board).

    Level 1 would be any whole internal component that is simply replaced, below a certain cost level. Usually only includes Hard Drive, RAM, Optical Drive, and Battery.

    jW
     

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