What does "hardware repair - level 1" mean?

[acprkit]

Hi

I just took my macbook pro (2.2, late 2007) in for repair for a freezing issue. The hard drive was replaced, but the service order also says "hardware repair - level 1"

Is this the logic board?



Thanks

 

[GGJstudios]

Most likely refers to what level of hardware engineer will handle the case.

 

[Nanookfan]

It could also be that replacing the hard drive is considered a level 1 type of repair, versus a "harder" or more complicated repair.

 

[six.four]

level 1 repair is a very basic repair.

wait until you get your MBP back and look at the receipt - which will give you a more detailed overview of what was done.

 

[iRepairNow]

Level 1, 2 and 3 repair defined...

It has been quite some time since you posted this question but I just stumbled upon it and thought I'd reply in case others read it. In my opinion your hard drive replacement may have actually been a level 2 repair. I don't know where the hard drive was situated in that particular Mac computer.

General definitions:

Level 1: Anything you can detach from the electronic device (laptop, phone, tablet, etc.) without taking it apart

Level 2: Swaping out internal parts without soldering the smart device/tablet/computer.

Level 3: Anything soldered to the mother board (circuit board or logic board are also terms used) that must be removed via heat exchange or soldering technique.

I hope this helps -- not sure if the original poster will ever see this!

 

[Mal]

It has been quite some time since you posted this question but I just stumbled upon it and thought I'd reply in case others read it. In my opinion your hard drive replacement may have actually been a level 2 repair. I don't know where the hard drive was situated in that particular Mac computer.

General definitions:

Level 1: Anything you can detach from the electronic device (laptop, phone, tablet, etc.) without taking it apart

Level 2: Swaping out internal parts without soldering the smart device/tablet/computer.

Level 3: Anything soldered to the mother board (circuit board or logic board are also terms used) that must be removed via heat exchange or soldering technique.

I hope this helps -- not sure if the original poster will ever see this!

Not true for Apple. Apple never deals with the chip level for repair, only components (so they'll replace a logic board, not just the processor that's soldered onto the logic board).

Level 1 would be any whole internal component that is simply replaced, below a certain cost level. Usually only includes Hard Drive, RAM, Optical Drive, and Battery.

jW