I'm new here and searching the forums, I see this has been mentioned before but couldn't find a recent thread ... All I need is a new battery for my 4 year old MacBook Pro. I can't get an appointment at a Genius Bar as it's either "not available" or has no appointments. They used to take phone calls at the nearest one, but no longer. On speaking to Apple support I'm told to keep trying as there may be cancellations!! Do Apple not have people who could design a waiting list into the system?!! I could spend my life sitting on their slow process through to the Genius app system but unfortunately don't have the time. Oh, and no one can tell me if they'd have the battery in stock if I did get an appointment so I might have to go twice as, while it's still at least working, I can't be without it. I tried a few of the Apple recommended services. They took my serial no. etc. Days later, I'm still waiting for call backs and have got past the point of bothering to chase. Ridiculously, I have a new MacBook en route (I wasn't planning to get one for a while yet) as I simply can't risk battery failure. This is insane! It's just a battery for goodness sake. And if it was something worse ... Is this what Apple's service has come to?