What happens if you BTO a Mac and it arrives DOA?

[generik]

One of the reasons why I also buy a prebuilt instead of a custom specced machine is because Apple seems to have this policy where custom built machines are not eligible for exchanges.

Is that true?

So supposing if you BTO a Mac, and it arrives defective right of the box, does that mean you will have to send it back and wait a few weeks for them to repair it instead of just having Apple send you yet another BTO machine?

 

[Electro Funk]

One of the reasons why I also buy a prebuilt instead of a custom specced machine is because Apple seems to have this policy where custom built machines are not eligible for exchanges.

Is that true?

So supposing if you BTO a Mac, and it arrives defective right of the box, does that mean you will have to send it back and wait a few weeks for them to repair it instead of just having Apple send you yet another BTO machine?

No... if it is DOA they will replace it...

 

[thegreatluke]

No... if it is DOA they will replace it...

...That only means is that you can't exchange it during the 14-day free exchange period.

I'm not sure if you can exchange it afterwards (minus the 15%) though.

But hey, there's always eBay! (I'm a poet! 😛 )

 

[miniConvert]

My Mac mini BTO died after 2 days and they arranged a replacement to be shipped. Obviously you then have the painful wait while your new one is built and shipped all over again.