What happens when you return a MacBook with upgrades installed?

Discussion in 'MacBook Pro' started by George7, Jan 23, 2014.

  1. George7 macrumors newbie

    Aug 27, 2013
    Witham, United Kingdom
    I have a mid-2012 MacBook Pro which I recently upgraded from 4 to 8GB of RAM and put a 240GB SSD in. I know that this doesn't void the warranty by itself. My question is, if it breaks and I take it to an Apple store with these upgrades in place, do they switch my bits over to the replacement MacBook, or at least give you the new Macbook sans RAM & HDD, or would I have to return it to factory spec before returning? I've not been able to find out anything about this online.

    The reason I want to know is that I'd like to stick my 500GB into a caddy, and someone has offered to buy my old 4GB of RAM. If I'd have to put my old bits into it before returning it, I won't do anything with them and keep them aside, just in case.

  2. disasterdrone macrumors 6502

    Aug 31, 2013
    In the past I've lost upgrades when they have swapped a machine out, but only when they have offered to replace a machine rather than repairing it. Just mention the issue when you take the machine in.
  3. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    its safer to revert back to stock part or atlest parts you would not care if you dont get them back in a replacement MBP if thats the route apple takes with your reason for bringing it in
  4. George7 thread starter macrumors newbie

    Aug 27, 2013
    Witham, United Kingdom
    If that's the case, I'll probably keep the old stuff aside in case I need to return it. Hopefully it won't break, but it's good to know exactly what I need to do if it does. I suppose if they were replacing it with a machine of much higher spec, I wouldn't mind too much about losing the upgrades though :D

    I think that's what I'll do; makes sense to keep the 4GB spare as well I suppose. The HDD though, I think I'll still stick that in a caddy for portable use. I can always put it back into the MacBook if need be.
  5. simonsi macrumors 601


    Jan 3, 2014
    IMHO You should remove your upgrades as part of the diagnostic process tbh, then you know Apple will repair/replace anything that is truly there responsibility. Could be awkward and expensive if they determine it is your HDD that has failed for instance and they wanted to bill for the diagnostic time etc. Mostly user upgrades are quick and easy to fit/remove so it shouldn't be a big deal.
  6. simon48 macrumors 65816


    Sep 1, 2010
    No, you don't need to remove them, but tell them about them so they keep them installed.

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