What happens with a faulty MacBook?

[Seanm87]

I am taking my MacBook into the store when they next open as it has a faulty screen.

What is likely to happen? Do they ship it off for repair or replace it with a new model?

I don't have apple care but it is within the 1 year warranty. Its the 2019 model.

Thanks

 

[iKwick7]

Why don’t you call/email/chat with Apple? Surely you could have it shipped to them now, right?

 

[Ericdjensen]

Yep, don't wait for all of this to be over. Contact them ASAP

 

[Seanm87]

I did. They gave me a case number and asked me to visit the store when it reopens.

 

[Erehy Dobon]

Most repairs do not happen on-site at Apple's bricks-and-mortar stores. They will likely ship it off to a regional service center where the defective component will be replaced and the unit returned to the store for you to pick up.

It is highly unlikely in your case that they would replace it with another unit.

 

[Seanm87]

Most repairs do not happen on-site at Apple's bricks-and-mortar stores. They will likely ship it off to a regional service center where the defective component will be replaced and the unit returned to the store for you to pick up.

It is highly unlikely in your case that they would replace it with another unit.

Ah ok I thought so.

I'm just worried if they reopen next month like they're saying and I get it sent off, they close again and leave me without it which would be very frustrating. Hopefully the service centres would still operate and they could post it back.

 

[Erehy Dobon]

I would contact Apple and see if they can arrange for a direct-to-consumer ship-and-repair but I wouldn't count on it.

My guess is that their workflow is optimized to receive and return multiple units from the same retail store (a known entity and verified address) rather than expose themselves to possible fraud by shipping to unverified residential addresses.

 

[smirking]

My guess is that their workflow is optimized to receive and return multiple units from the same retail store (a known entity and verified address) rather than expose themselves to possible fraud by shipping to unverified residential addresses.

No, they'll ship straight to your address. That's what they did for me when I had just about every other part in a 2016 MBP replaced last year.

 

[Erehy Dobon]

That sounds more promising for the OP.