First of all, I would consider myself tech savvy with Windows computers and I have been using PCs all my life until a little less than a month ago. My experiences with Apple thus far have been delightful. A week ago, I noticed a speck of debris under the screen of my 2.4Ghz Aluminium MacBook. I went into the store and nearly bit off the Genius's arm to get a replacement but he finally said that he understood. I brought it home and noticed another speck, so I brought it back. I was prepared to start another war to get this issue fixed, yet I was simply given a new one after I said, "Well, it's either that or someone else gets a defective MacBook, someone that isn't able to come here." The process took about five minutes disregarding the time it took for me to backup my files (which they let me do using their HDD). It's amazing to me to receive two brand new MacBooks, essentially causing them to lose money, all for my satisfaction. But it didn't end there. Today, I installed x64 bit Vista only to learn that Boot Camp didn't support it (after the installation). So I thought that it would take forever to learn how to delete the partition, much like it did the first time on Windows. Thinking of my AppleCare, I called up the 1-800 number and spoke with a representative who was seemingly young with a comforting voice; he was cool and collected. He simply told me to open up the Boot Camp assistant and select "Restore." This was said instantly, as in he didn't look at a computer screen to tell me. Sorry if this may feel like the norm to you, fellow MR users, but this is simply astonishing to see such support and satisfaction from a computer company. I'm just glad that I'm not calling up Dell's customer service again. Thank you.