What in-store repairs can an Apple Store do?

DVNIEL

macrumors 6502a
Original poster
Oct 28, 2003
932
529
California
My MacBook Pro's Superdrive is acting weird. There are many discs that the drive cannot read, it'll spin up, slow down, spin up, then slow down.. then eventually spit the disc back out.

I need my computer every day and can't really afford to be without it. I heard that Apple Stores can do some repairs in the store, do you think this can be done in store, replacing my Superdrive? If so, how long does this usually take.

I would really like to hear from those who have had in-store repairs done, and what kinds of repairs they are capable of doing.
 

bbrosemer

macrumors 6502a
Jan 28, 2006
638
1
villanova329 said:
My MacBook Pro's Superdrive is acting weird. There are many discs that the drive cannot read, it'll spin up, slow down, spin up, then slow down.. then eventually spit the disc back out.

I need my computer every day and can't really afford to be without it. I heard that Apple Stores can do some repairs in the store, do you think this can be done in store, replacing my Superdrive? If so, how long does this usually take.

I would really like to hear from those who have had in-store repairs done, and what kinds of repairs they are capable of doing.
Sometimes they can do the repair instore. However from my experience they are not the best at repairs and ironically enough they sent it to a repairs specialst when the drive wasnt working. An apple employee only locked at the computer and nothing else. However most repairs aka simple ones that dont involve fixing and only replacing they will do in house.
 

Reno404

macrumors member
May 19, 2006
92
0
Brussels, Yurop
One day my Macbook refused to start so I brought it in, and they fixed it on the spot, plugging the battery in a socket for a couple of hours. They didn't charge me for the repair. Probably cuz i was still under warranty.
 

cmccarten

macrumors member
Sep 29, 2006
79
1
I'm bringing this thread back from the dead - how was this problem resolved? I'm having the exact same issue right now.
 

jane doe

macrumors 6502
Feb 18, 2004
315
0
They can do all repairs on desktops. Most portable repairs have to be sent off. That does depend on what needs repairing with the portable, If its something simple they can do those repairs.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
Also keep in mind that while some repairs can be done in-store, the turnaround time for those repairs can be extended when parts have to be ordered.
Case in point: I had to take in a 20" Intel Core Duo iMac for a faulty superdrive (grinding noises, could not read any media). While my understanding is that the repair wa done in-store, the whole process took two weeks because they didn't have any replacement drives on-hand, and had to wait for one to be shipped.

Evidently, lots of people are having problems with faulty drives.